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[Resolved]  Amway India — you paid rs. 880.49 to ccavenue, order failed amount not refunded back in paytm

Please see photos :
1. Amount deducted on feb 20th from paytm, see snapshot.
2. Wrote to paytm they told they have successfully transferred to cc avenue and to write back to them if merchant confirms. Attached snapshot.
3. Wrote to amway /cc avenue they told it was refunded back into paytm wallet on feb 21 email attached
4. But paytm statement not reflecting any amount refunded. See snapshot from paytm
5. Again i wrote to amway to send pic of transcation refund back to paytm but did not send.


None help both paytm and amway saying they have done and i have not received from any side my amount back.

you paid rs. 880.49 to ccavenue, order failed amount not refunded back in paytm
you paid rs. 880.49 to ccavenue, order failed amount not refunded back in paytm
you paid rs. 880.49 to ccavenue, order failed amount not refunded back in paytm
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Complaint marked as Resolved Mar 28, 2019
solution : We need to ask "refund reference number" from merchant, if the have transacted back into paytm wallet . we can write to : to seek help. Finally on asking this reference they checked and refunded back. Else I had followed up in past many times and was not of help.
Updated by nja Mar 22, 2019
1. Care India <[protected]@Amway.com> sent email to RefundCare India <refundcare.[protected]@Amway.com> with ticket number : PC[protected] / Your ticket number is: SCTASK0287275
2. 27 Feb 2019 <refundcare.[protected]@amway.com> informed : We would like to inform you that your refund of Rs. 880.49 * 3 has been refunded on Feb 21, 2019, same would reflect in your account within 7 to 10 working days.
3. amount refunded back I wrote on 5th March
4. on 22nd March again filed Complaint no (AIE[protected]Y0P4V3) to Delhi Dcs <[protected]@amway.com> to send snapshot if returned back to paytm
Updated by nja Mar 22, 2019
3. correction* amount not refunded back I wrote on 5th March
Updated by nja Mar 28, 2019
solution : We need to ask refund reference number from merchant, if the have transacted back into paytm wallet .

we can write to : <[protected]@amway.com> to seek help.
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