Andhra Bank — Fraud

Address:Faridabad, Haryana

Respected Sir,
My Name is Ahilya Katyal, Age- 72, after my Husband death my son opened my account in andhra Bank, Sector -17, Faridabad, haryana, Account no. [protected].
on 19.07.2015 i got call from [protected], she represented her employee of andhra bank, she told my name, my husband name, my younger son name and their andhra bank account no and balance and ATM card no. with expiry date, and then on 20.07.15 to 21.07.2015 somebody has made the online shopping and i didn't get msg on my registered mobile, on 21.07.2015 night i checked my balance and came to know that balance was not according to our calculation so i changed the ATM pin no. but on 22.07.15 early morning again somebody has made the transactions of 20000 and i didn't get any msg on my registered mobile then 10am i went to andhra bank but Manager didn't cooperate and blaming us and told us to go police station to lodge a complain.
i want to ask one thing from you respected sir.
Bank has no liability about his/her customers accounts
I have asked few question from bank
1. How the thief got my ATM Pin number??????
2.How Thief know my account no., bank balance, ATM no. with expiry date, CVV no.
3. why we didn't get msg of transactions When thief has done transactions.
4. how the thief has done transaction after i changed the ATM pin number
5. How the thief has created VBV no. and taken money without my knowledge
6. what is my fault??
in reply of all my questions bank replied silly answers, this is procedure bank is caring about customers, they can do anything wrong with the customers and no body will questioing to them .
please find the attached letter given by bank.
hoping positive and fast action from your end.
i need justice
Thanks & Regards
Ahilya Katyal
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Complaint comments 


On 20th of July I had given complaint number is GB[protected] but my problem is didn't solved still now regarding debit of 1709/-rs I had given complaint but money didn't get credited.

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