Andhra Bank — refund not credit in my bank account

Address:Ludhiana, Punjab, 141401

Dear sir/mam i used my debit card for buying products from amazon (Amount rs 10998 transactions i'd[protected] on 29.09.2019 but next day (30.09.2019) i cancelled my order nd same day amazon refund my payment nd share reference number 200845 but payment is not credit my bank account plz resolve this issue nd my account details are below

Account number. [protected]

Name harbans kaur

Mobile [protected]

Debit card ××××××××4360

Transactions i'd[protected]

Payment reference i'd 200845
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On 24 september i tried to add money 2 times on paytm. The transaction failed but money was deducted total 6000₹
It has been more than 7 days and money still not refunded. I have already registered complaint via helpline number but not resolved still.
Please urgently do something
Phone number - [protected]

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