Andhra Bank — Refund not granted

Address:Lucknow, Uttar Pradesh, 226010
Website:irctc.com

Dear Sir/Ma'am,
This is the mail which i got from IRCTC.

Your Complaint No.: W/NE/LJN/[protected] has been attended to and it is now closed.

Closure Remarks by the respective officer: "The refund has been processed against the said txn [protected] at IRCTC’s end. The refund details with refund ARN no is as follows. With the help of ARN number you can ask the refund status from your card issuing bank. Order no. : [protected], Refund Date : 08-Feb-2017, Refund ARN No. : 30001070397032224743784, Refund Amount : 380/-

The details of my transaction are as follows :

PNR No [protected]
Train No./Name:15009 / GKP GTNR EXP
Date of Journey:06-Feb-2017
Cancellation ID:[protected]
Date of Cancellation:05-Feb-2017 20:53:11 HRS
Transaction ID: [protected]
Refund Amount: Rs.380

The aforesaid mentioned amount has not been credited to my account, though the refund date is showing 07/02/2017. I am attaching my latest updated bank statement, you can see no amount has been deposited in my account between 01/02/2017 to 21/02/2017..

Please consider my request and refund the aforementioned amount.

PLEASE CONSIDER IT AND DO THE NEEDFUL THINGS.

THANKS & REGARDS

SAKSHI PANDEY

MOB NO.: [protected]
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Andhra Bank customer support has been notified about the posted complaint.
Feb 23, 2017
Updated by dimpysakshi
Dear Sir/Ma'am,
This is the mail which i got from IRCTC.

Your Complaint No.: W/NE/LJN/[protected] has been attended to and it is now closed.

Closure Remarks by the respective officer: "The refund has been processed against the said txn [protected] at IRCTC’s end. The refund details with refund ARN no is as follows. With the help of ARN number you can ask the refund status from your card issuing bank. Order no. : [protected], Refund Date : 08-Feb-2017, Refund ARN No. : 30001070397032224743784, Refund Amount : 380/-

The details of my transaction are as follows :

PNR No [protected]
Train No./Name:15009 / GKP GTNR EXP
Date of Journey:06-Feb-2017
Cancellation ID:[protected]
Date of Cancellation:05-Feb-2017 20:53:11 HRS
Transaction ID: [protected]
Refund Amount: Rs.380

The aforesaid mentioned amount has not been credited to my account, though the refund date is showing 07/02/2017. I am attaching my latest updated bank statement, you can see no amount has been deposited in my account between 01/02/2017 to 21/02/2017..

Please consider my request and refund the aforementioned amount.

PLEASE CONSIDER IT AND DO THE NEEDFUL THINGS.

THANKS & REGARDS

SAKSHI PANDEY

MOB NO.: [protected]

Feb 23, 2017
Updated by dimpysakshi
my complaint IS for both ANDHRA BANK AND irctc ALSO BECAUSE BOTH ARE SAYING THAT THEY ARE NOT RESPONSIBLE FROM THEIR END.
Complaint comments 

Comments

Dear Sir,

This is the mail which i got from PAYTM.

Your order No.[protected]. has been attended to and it is now closed.

Paytm give status of my refund amount ARN no.30001070257024120361679. Refund Amount : INR 3644 has been refunded on 24/01/2017 but still im not received my amount back.

The aforesaid mentioned amount has not been credited to my account, though the refund date is showing 24.01.17. My account ni is: [protected] and IFSC Code: ANDB0001804

Please consider my request and refund the aforementioned amount.

PLEASE CONSIDER IT AND DO THE NEEDFUL THINGS.

THANKS & REGARDS

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