[Resolved] Andhra Bank — Transaction amount of INR 5999 is declined from SB A/c no: [protected] while swiping AB debit card

SRI KRISHNA Rekha

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500048
Website:	Amazon

I am Sri Krishna Rekha bearing SB A/c in Andhra Bank vide no. [protected]. Today trying to pay by my debit card for an amount of INR 5999 for paying towards MI 4A mobile at around 12.30 PM to 12.40 PM today on 17 April 2017. Hence, We had paid to the Amazon mobile agent by Cash. Later we find from ATM that the same amount of INR 5999 is cut from bank. Amazon people are saying they had not received the money.
Please cancel the transaction and do not pay the amount INR 5999 to AMAZON and credit it to my SB account.

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May 22, 2017

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

Verified Support

Apr 19, 2017

Andhra Bank Customer Care's response Dear Customer,

We are awaiting your contact details with your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service

Verified Support

Apr 21, 2017

Andhra Bank Customer Care's response Dear Customer,

We are still awaiting your contact details with your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service