[Resolved] Apollo Hospital — Non refund of on line double payment>

Snehamoy Chaudhuri

from Dibrugarh, Assam

Address:	713103
Website:	www.consumercomplaints.in/new complaints

I would like to draw your attention that a sum of Rs 6500/0(Rs Six thousand Five Hundred only)has been paid twice on 17/08/2016 for an on line appointment for health check up (aphc)of Mr Asit Kumar Hazra whose appointment id is CHH21135213.First "On Line Payment" was made by BANK OF INDIA VISA INTERNATIONAL CARD NO.4340XXXX5078 at 15.23pm.Since in the portal of Apollo Hospital, Chennai the transaction was shown as failed one in spite of fact that the payment was received by Federal Bank on behalf of Apollo Hospital, I have no other alternative but to make another payment once again to book the appointment.Accordingly I made another payment at 16.11 pm.During my schedule visit to Chennai for health check up, I was verbally confirmed by one Mr DIGVIJOY BASAK of Apollo Health Check up that the amount has been refunded to BANK OF INDIA. However I have been given to understand that the amount of Rs 6500/00 has not yet been received by BANK OF INDIA.I failed to understand as to why the executive of APOLLO HEALTH CHECK UP misguided me without refunding the amount which is my legitimate demand.Pl return the amount sooner than later to avoid legal complication .

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May 9, 2017

Complaint marked as Resolved

Apollo Hospital customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Apollo Hospital Customer Care's response Dear Ms. Sneha, We regret for the inconvenience caused. We have shared the matter with the concerned department and will look into it immediately.

Oct 25, 2016

Updated by Snehamoy Chaudhuri It is much disgraceful that even after lapse of 2 months, Apollo Hospital did not refund Rs 6500/00, paid twice due to technical fault.To refresh the memories, it may be added that on 17/08/2016 I have paid twice a sum of Rs 6500/00 ie I have paid Rs 13000/00 instead of Rs 6500/00 by VISA CREDIT CARD No.4340XXX5078 for booking of health check up at Apollo Health Checkup Hospital, Chennai for Mr Asit Kumar Hazra whose UHID is AC01.[protected]. Now I lost hope and consider the authorities of Apollo Hospital as businessmen rather than professionals.