Apple India — Apple dealer "bhajan lal electronics" selling demo phones and duping customers

Address:

East Khasi Hills, Meghalaya, 793001

On 23rd march my sister purchased an iphone 5s from a dealer in shillong called bhajanlal electronics, police bazar. She asked the staff to gift wrap it. It was intended as a birthday present to me.

I am currently living in munich and was in shillong only for the week. The night before i left shillong i opened the packet only to discover in shock that they had sold her a "demo or a dummy phone". Needless to say we were horrified that they had taken cash upfront and sold us the product knowingly and deliberately. The packet explicitly says "not for resale" "demo phone".

The next day i went into the store. I have never seen such arrogance. Instead of apologizing the owner went into a harangue about how "apple has authorized him to sell dummy phones" and that he has sold many in the past. How many customers he has duped in the past by following such unfair and dishonest trade practices i do not know and will not speculate.

What if i had opened the present in munich?

It is such a sad and disgraceful practice from one of shillong's prominent electronics store. I suggest you should take the matter up with him. Such businesses should not be allowed to cheat people so matter-of-factly; undertaken as if it were his right to do so. He was adamant that apple had authorized him to sell these phones.

As for me i will never ever buy or recommend the store to anyone i know.