Apple India — complain about poor customer service, arrogant employee

Address:

New Delhi, Delhi, 110086

23rd october 2018

Dear sir or madam,
As a loyal apple customer, and one who knows first hand the company's dedication to customer satisfaction, it frustrates me to have to write this letter.

I am writing to complain about my an iphone 6, which i bought at one of your online partner paytm on 15th november, 2017. After some time it was hanging, camera was not working properly and silent key is not working within first year.
I went to the service centre on dated 10/11/2018:6:24”04 b2x the customer company, nsp, delhi due to the fact that my iphone camera had stopped working properly and it worked very slowly and i could not surf the internet when i wanted it is hanging within my first year of ownership, and i spoke with an employee told my problem, they told me wait for an hour, after very long time waiting they told me it will take 2 days for checking. After that days i’m regularly call him for my mobile phone status, after 10 days they reply me that the mobile phone is liquid damage and not covered in warranty. I left very discourage by this kind of behaviour, if there is really any liquid damage then they can reply me same day.
I do, however, feel that recent incidents at the b2x the customer company, nsp, delhi, while not egregious, do represent poor customer service choices. At the risk of sounding arrogant.

Therefore, if this letter accomplishes nothing else, i would hope that it would cause you, and that is the company's commitment to customer satisfaction and hopefully an encouragement to exercise reasonable judgment in the future.

I do not want a faulty mobile because it is in warranty and i cannot use it for anything, so i think i am entitled to a refund.

I look forward to hearing from you soon.

Yours faithfully.

Ankit mittal
G-2/46, 2nd floor, sector-16,
Rohini, delhi-110059
Mob.: [protected]