Apple India — Defective Product MacBook pro 16

Address:

Unicorn Infosolutions Pvt Ltd. Pacific Mall, Subhash Nagar, delhi

Hi All

I do not want to write this mail intentionally but some thing happed seriously wrong with me. I would request you to all, please put your attention towards my concern.

Concern:
1) I bought new apple MacBook Pro 16 on 31st of August 21 which is last week from today. I personally visit one of apple store (Unicorn Info-solutions Pvt. Ltd.) situated in Delhi Subhash Nagar Pacific Mall, India.
First of all this is my first experience that I bought MacBook Pro in my life earlier I was windows user. When I visited at store one of sales Person Name is Pankaj who guided my and forcing me to buy this machine
As I was new user and I came into his word and I took this machine near about of amount INR 233296/- apart from it I purchased some accessories also.

2) he wrongly guided me, he said this machine is 2021 model and the latest one but when I call to Apple Support team I got to know this machine is year of mode 2019 not 2021. Its mean he sold me outdated model.

3) Since I buy this machine it has lot of issues for which I am chasing to apple support team last for 4 days. Let me listed down all the issues here.

Issue:
a) When I extended my MacBook Pro screen to Television than some time automatically voice stop to come.

b) Similarly when I connected my headphone while listening or watching videos voice stop to come whereas videos showing in playing mode

c) Machine getting heated sometime even I can work with this machine sitting on sofa or bed.

d) Sometime Machine got hang and I have to restart my laptop.

e) while I working on Virtual Box Cloudera or Horton box service than my laptop got hang and it restarted automatically.
f) if I keep my machine on idle mode for sometime and when I start working on it. Let I am playing video on you tube. Its show me message that you are device is getting restarted and mean time I can surf anything on browser
Till I do not restart my machine.

g) sometime touchpad got hang and when I press any key it pressed multiple times.

4) I already escalate this issue on Apple Support twitter handle and share the video as well for the issue that occurred so far but I did not get much health response from them.

5) Apple technician already performed basic trouble shooting step, like created test account, checking disk space, Activity tracker, even reinstall Apple Operating system but still problem not resolved.

6) after connecting 3 engineer, I finally connected one of engineer Tarvinder who listened my concern very carefully and he also performed some troubleshooting step, even when he was on screen share with me I shown him all the issues one by one
He also agreed that there is some problem but because he is the employee of apple he has to follow some rules that is very true from his perspectives. When he was connected with me on screen my machine got hang and machine automatically restarted
In his presence I took the snapshot and I uploaded on the link that shared with me. He also shared the case id[protected] and his office hour timing to connect. I am happy to help but this is point of totally dis-satisfaction and I am totally frustrated at
Time, I can not spend 3-4 hours daily to connect with Apple Support Team where it is cleared having issue with machine.

7) in fact today I started studying on this machine at 8 am and till 10 am I have to restart this machine 4 times. Why I purchase this machine so that I can perform my task but this machine required restart for simple task than why should I spent around 2.5 lakhs.

Now my concern is that as this machine is just 7 days old and I am getting too much issues, what is stand from apple team? Do I get refund or Do I get replacement of this machine. I already copied the consumer forum in this mail and let me know if need to Register some FIR for this regards.

I am attaching invoice here with this mail and also sharing the below link for video and snapshot that I took while issue occurred.
Send Files to Apple Support.