Apple India — Fraud done by apple

Address:	Mumbai City, Maharashtra, 400069
Website:	www.apple.com

My name is Anant Shetty ( +91 - [protected] / +91 - [protected] ) had buy an I Phone 5S worth rs 21000 INR from online shopping website Amazon in December 2015. At the time of purchase there is no terms and condition explain to me.

Even the amazon people has not mention the terms and condition anywhere in there website.

The phone is in 1 year apple warranty. 2 weeks back suddenly the phone starts misbehaving and a small black spot appear in display.

I immediately rush to apple store for replacement as the phone is in warranty, However, they have denied to do so stating i have put pressure on phone.

Please note that i am an average earning guy and taken this phone on loan. I have handled this phone very carefully in this 8 months and not put any pressure on phone.

I have explain the same 1000 times to apple store people and even to John from Singapore apple office but nobody is ready to listen and stick to one point stating they will not replace the phone.

From last 2 weeks they are just mentally harassing us without giving any resolution.

I request you to kindly look into the issue.