Apple India — I phone xr malfunction

Address:

37/18 meanee avenue road near ulsoor lake, Bangalore, Karnataka, 560042

Hi
I am sharing my bitter experince regarding my new i phone xr 128 gb.
I purchased an apple i phone xr from an authorised reseller imagine store ub city bengaluru on 22 feb @8.43 pm. Was really excited about my new phone but it was shortlived. The phone display froze completly on 25 th feb 6 pm. I promptly called up the toll free number and was directed to the service center in mantri mall mallleshwaram bengaluru/20 km away. Was advised to return after24 hrs to run the diagnostics on a brand newi phone phew!
Absolutely no updates from the service center, so after 24 hrs i called apple support team who directed me to collect the device from service center and exchange it with a new one @the imagine store but i was shocked when the store manager refused to exchange the device. They have offered to repair a defective device sold to me. This is the absolutely ridiculous a brand new phone needs to be repaierd in 48 hrs time pathetic policies of apple india/reseller /ample technologies.... I am still awaiting a resolution from the world renouwed brand apple,,, absolutely disgusting experience