Apple India — incorrect information given my customer care executive

Address:

New Delhi, Delhi, 110018

Sir,

I am having ipohne 5s and my apple id is rahul.[protected]@gmail.com. For past two weeks i am facing problem of Abnormal functioning of touch and battery issues with my iphone. I visited your customer care support centre situated at Pacific Mall, tagore garden, New Delhi 110018 on 28.03.2019 and 29.03.2019. When I informed them about the coming problem in my iphone they kept it on diagnosis. Regarding issue of touch your customer care executive advised to update the software but before that he asked us to take the backup. On very next day when we visited again the store ur executive after diagnosis told that if they will update the soft ware 99 percent chance is that the phone will get dead so we returned from there empty handed without any hope of getting my iphone repaired. After getting disappointed by the advised given by ur executive one day i visited one local mobile repair store to see whether anything can be done with my iphone and after diagnosis he told that the software is perfectly alright but therr is an hardware issue and informed that if he replaces the touch panel the issue will get resolved. Sir after my consent he replaced my touchscreen with new one and to my surprise the phone was very well working and touch problem was resolved. And till now i have faced no problem in my phone.

Sir i am very disappointed that your customer care executive guided me wrongly and told that there is a software issue but actually it was totally a hardware issue which could have been replaced at their end itself. I am very hurt that being a loyal customer of apple this kind of services i am getting and due to incorrect information given by ur customer care executives i had no other option than showing my iphone to some local service centre. We spend out hard earned money to buy such expensive iphones and what kind of support are we getting. This incidence has made me rething whether to stay with apple or to move on to some other brands.
Sir your loyal customer has been provided with incorrect information by your authorized customer care executives at Pacific Mall, Tagore Garden, New delhi, 110018, India.

In view of the above i demand for Compensation and justice or else I will resort legally through consumer forums.

Thanks
Rahul Sansiya
Mobile no [protected]
Email: rahul.[protected]@gmail.com