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+91 80 4045 5150
19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India - 560001
View all Apple India contact information
They just sweet talk but NO action. Literally.
I bought an iphone 5s in 11-Aug-2016. IMEI number[protected].
complaint number -
[protected]
[protected]
escalation number : 5981803
The screen stopped working completely in December 2016 i.e within 3 months. I visited Reliance ResQ centre (official apple service centre) in Kopar Khairane, Navi Mumbai. The phone was in pretty NEW condition with some scratches which is normal after use of 3 months. However apple support didn't do anything and simple shrugged off from their responsibility and from their 1 year phone warranty by giving absurd reasons.
While submitting the phone, the technician insisted to mention in the job sheet that there are minor dents on the phone. I insisted these cannot be treated as dents as they are minor scratches in nature and hardly visible and are normal after three months o[censored]se. This excuse was used by all the level to deny me the service despite escalating it to three level.
NOTHING was done by Apple. I still cannot absorb the they way apple treated this case and they way they simple looked away from their responsibility.
I'm done with Apple service and Apple products.
Regards,
Ashutosh