Apple India — Iphone 7 series A1660 repair for no

Hello sir,
I tried to call customer care service
But whenever the call connected the advisor told that you need to wait on hold and few seconds after the call got disconnected from their end
So I’m sending this email

I visited the service center but the advisor treated me like hell
If you read the full message You will surely understand the issue Regarding iPhone 7

My issue regarding Iphone 7 is very simple
And apple has accepted that Iphone 7 series A1660
Had some issues in software internally and they have told online on website that the phone will be accepted by Apple service centre and it will be free of cost.

https://support.apple.com/iphone-7-no-service

As guided on website I visited the apple store in India
Maharashtra-(Pune) Address mentioned below

Unicorn Infosolutions Pvt. Ltd.1.9 km
Shop No.1, GF, PREMIUM POINT BUILDING,
JM ROAD, OPP MODERN SCHOOL, SHIVAJI NAGAR
Pune, Maharashtra 411005

After going there i told them the problem regarding the phone
The advisor treated me like a hell
He told that your phone has scratches on outer body reciver
I told to service advisor that so what ?
It’s a phone and wear and tear is naturally to happen
He replied that it is not acceptable and I cannot accept the phone

I told i am not interested to come here and replace my phone intentionally
The problem has caused by apple and not by us

By requesting him for 3-4 hours at service center
He told that i will take the phone and will put the remark that it is not acceptable for us to take the phone

Then i was literally helpless after arguing with him

He didn’t accepted the phone
By requesting him like a greedy
But after that i was feed up and i told I’m only suffering the loss of dead phone rather than keeping with me I kept the phone in the store and i left

So sir i have the last hope Is you
That atleast you understand that issues of iPhone 7 series A1660
Earlier I updated the phone by using wireless connection wifi
After the installation process was happening suddenly the screen got black got blank and phone network got disabled and phone is not activating

So few months back I scheduled a call and I told my all problems
So given case ID will let you understand the history.
[protected]

I’m sharing the IMEI no -[protected]

Sir if you want to talk please call and understand my problem
My name :- Akash Chopda
My contact no is [protected]
Email address:- [protected]@hotmail.com

The customer care service is the only hope left
You are the last hope left
Otherwise i will need to go and knock the door of consumer court
Then we will meet up in court

Will be waiting for your positive feedback,
Thank you .

Following are the attachment below
1.) IMEI image
2.)A1660 Series
3.) postal address of service center from Apple website Image
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