Apple India — No help from apple store and customer care

Address:	Chandigarh, Punjab, 160022
Website:	www.apple.com

Hi Am Jagpreet Singh, I bought I phone 7, 128 GB JET-BLACK from Flipkart.com on 10 Dec 2016. I lost it on 23 Dec and IMEI No was [protected].. I had FIR on same day.The copy is attached below. I went to Apple service centre in Chandigarh @ sector 34 D. And I surprised to hear that my I phone was replaced by the person who stole it and they said new IMEI num is [protected] and the order was 4956827. However they are not telling me the name of the person who exchanged it. They said they can't disclose it. But my question is that how come somebody exchange phone with you without showing Bill and some IDs which only I have coz it was issued on my name only. And you know RS.70000 is not a small amount and Apple is not a small name. I never expected that kind of pathetic service from Apple. I need your help else I will take this matter with media if you will not help.