Apple India — Repair status SVD1078482

Address:

110030

I submitted my iphone 5s to the icare centre in vasant kunj New Delhi on 17 oct 2016.It was in warranty period. I was informed by mail that my module replacement Ref no is G[protected], accordingly, module expected arrival date is[protected].On contacting the icare centre, I was told that they have no info about it and cant help me in any way. Today I recd a mail stating that expected date is[protected]. This way, date is being moved for no reason stated.

Kindly note that I am a senior citizen and purchased this phone with a lot of difficulty, to remain connected with my children in my hour of needs.Also, this is my only mode of connecting to a doctor as i am a heart patient.For no fault of mine, I wil be forced to buy another new phone, as connectivity is v important for me.It is v unfair on the part of the company to harrass me like this.
I request you to kindly speed up the replacement module, otherwise it shows the poor performace of the company