Apple India — Wrong Product

Address:

7/6 Amrit kaur puri tank road karol bagh new delhi -110005

Hi This side Nikki i went to Vijay sale on 7/12/2020 which is on main road of Shadipur New Delhi - 110008, i went there to buy Apple iPhone 11 and i buy that i was happy to buy it. But after sometime it get switch off and on automatically and in every one hour the same issue get occur and i thought its a issue of software updates so i updated the software too. But the issue didn't get solved and after that i registered my face id in my iPhone but that was also not working it stop recognizing, as many time as I can tried to solve the issue from my end but it didn't get solved then I went to Vijay sales for the same issue. they also witness the same but they didn't help me out its been 2 days but i didn't get any solution regarding my problem and they sent me to apple store then I went there so they also told us that we have to deposit the product and they will get through in 2 days and if the item get repair then its ok but if there will a serious issue then they will send to Bangalore and after they will decide that my iPhone will get replace or repair. but guys tell me one thing why will i send my new iPhone to get repair please help me out i want a replacement of this product as now this iPhone is not working at all. or else i have many other option i you guys didn't help me with this problem.