[Resolved]  Eureka Forbes Sensa — SENSA WATER PURIFIER

Eureka Forbes Sensa Water purifier — Water Purifier not working

I have purchased Aquagard Sensa Water purifier from Euraka Forbes back on 2nd Oct 2010. Since the day of installation the machine is giving me one or the other problem. The first time it stopped working the service personnal came to fix it was after a week. And since then the machine stops working every now and then and every time I call customer care they assure me that a service personal will be send soon within 48 hrs and not in a single ocassion (6 times) they have come in that time frame, its always 5+ days.

I have given a written complaint on this and have visited the Pune Bund Gardern office twice and was assured that the machine will be replaced but till date nothing has progressed. I am really frustrated on the service that Eureka Forbes is giving in Pune, there is no one responsible here and no-one has any clue as in what to be done.

I have spent more than 17500/- Rs on the machine and still buying drinking water. I need either my money back or the machine to be replaced asap.

EUREKA FORBES WATER PURIFIER SENSA MODEL — MACHINE NOT WORKING FROM THE DATE OF PURCHASE

I HAVE PURCHASED A WATER PURIFIER (SENSA MODEL) FROM EUREKA FORBES LAST MONTH (SEPTEMBER 2011) FOR RS. 17,900/- FROM THE DATE OF INSTALATION IT IS NOT WORKING (THE MACHINE DO NOT GET THE WATER FROM TAP) . THE SALES PERSON ONE MR. GANESH JUST INSTALLED THE MACHINE AND CHARGE RS.500 FOR THE IRON STAND AND GONE IMMEDIATELY AND NOT TESTED THE WORKING CONDITION. HE JUST GIVE HIS PHONE NO. AND TELL IF YOU FACE ANY PROBLEM WITH THE MACHINE JUST CONTACT ME OVER PHONE. FROM THE NEXT DAY IF I CONTACT HIM HE JUST TELL 'PLEASE CUT THE TELEPHONE LINE I WILL CONTACT YOU' AND HE NEVER CONTACT US. WE COMPLAINED ABOUT THE CONDITION OF THE MACHINE TO THE CUSTOMER CARE NUMBER EVERY TIME THEY JUST GIVE COMPLAINT NUMBER ONLY AND NO BODY COME AND CHECK THE MACHINE. AFTER ONE MONTH ON 14/10/2011 I HAVE REGISTERED ONE MORE COMPLAINT THEY SEND ONE PERSON FOR SERVICE. THE SERVICE MAN COME AND CHECK THE MACHINE AND TELL 'SIR I CAN NOT RECTIFY THE PROBLEM, IT MAY BE MANAFUCTURING DEFECT YOU CALL CUNSTOMER COMPLAINT ONCE AGAIN. 'ON 16/10/2011 AND 19/10/2011 MORNING WE COMPLAINT ONCE AGAIN FOR REPLACEMENT OF NEW MACHINE THEY JUST GIVE ANOTHER COMPLAINT NUMBER AND NO BODY ATTENDED THE COMPLAINT TILL DATE.

Dear Mr. kandan,

We have not heard from you for quite long. Kindly share your status.

Regards,
Eureka Forbes Team