[Resolved] LG Split Ac - 1.5 Ton — Poor installation service

srikrishnav

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I had recently purchased a LG 1.5 ton Split A/C (Model LSA5MR3M) and am extremely disappointed with the poor installation service from LG. It took almost 3 days of follow-up to get the service engineer to install the A/C. The engineer did not have adequate knowledge about the installation. The engineer mentioned that the installation cannot be tested because we needed our own electrician to do fix the power for the stabiliser. When our electrician did the electrical settings and we switched on the AC, there was water dripping from the AC vent within 15 minutes of operation. We again lodged a complaint for that (complaint number RNA[protected] and the technician who came in could not fix the issue and informed that he will be back in 2 hours. His mobile was not reachable after that. From the service center we found that the call has been closed and had to register another complaint RNA[protected]. They said that it will get resolved in 24 hours. But after 24 hours and 4 follow-up calls nobody turned up. We were surprised to receive an SMS asking for feedback on the service from LG. They had closed the other service ticket as well without resolution. In response to our email complaint, their service desk responded back saying that the complaint has been forwarded to the branch office. We tried reaching the branch manager for close to 2 hours, but nobody picked up the call or even bothered to return the call though the mobile was in use. Its more than 10 days now and we are not able to use the A/C. Utterly disappointing service and customer seems to be their last priority.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sandip Bansode

from Pune, Maharashtra

LG Split , 1.5 Ton — Very Bad service

i had Purchased 1 Split AC of 1.5 Ton of LG on, 22/06/2008 and ver next day they brought AC of 1 ton taking charging me fo 1.5 ton Ac . when i compliant they agreed that it was there mistake, This was Shear example of trying to play fraud .
Another thing was that i had to chase them for installtion at 5th day AC was installed and that was not installed properly .
Now when i compliant that there is leakages from duct pipe Service People dont Visit reminding then Again and again.
Pls solve my Problem as it may spoil Repted name of LG

I had Purchased AC from Dhuri Electronics,
Manickpur,
Vasai (w)
Thane 401202

D.Titus

from Chennai, Tamil Nadu

LG 1.5ton AC — Poor service and follow up

Sir
I have purchased a 1.5ton split AC from
M/s Vasanth &co Purasawalkkam on saturday (03.04.2010) at about 14.00hrs in the after noon.
The seller promised me that the equipment will be installed with in 24 hrs. I had contacted LG on Monday (05.04.10) they gave a complaint no:C[protected]. Even after calling the service persons and Customer care office[protected] no one has been deputed to install the AC till to day(08.0410).
This has caused a lot of anguish, wastage of time ,money and sadness that despite collecting money for installation in advance the LG has irresponsible to its customer in not fulfilling its obligations.

Siddharth

from Tiruchirappalli, Tamil Nadu

Same is mine story.

I also got 'N" no of Customer Request no from Customer care.

In Chennai no one bothers about customer, when I finally scolded the customer care, they gave me there Area manager no.

When I called the guy he provided me new Request no and sent some very Unprofessional guys to install.

The face here is LG has given sub contract to local technicians, They don't have proper equipments and knowledge to install the AC.

Finally my ac was installed after 8 days.

And now the problem started now there is water leakage from both the copper pipes.

I have again logged 3 complanints and no one is calling or visiting the site.

Where as LG claims that after getting the Request id they will call a customer withing 2 hrs.

See below are my customer id's with Request no

1) C[protected] DT[protected]
2) C[protected] DT[protected]
3) C[protected] DT[protected]

1) C[protected][protected]
2) C[protected][protected]
3) C[protected][protected]
4) C[protected][protected]

I request all people not to buy such a poort product specially in Tamil Nadu.

Even though I have all LG equipment from LCD, Washing machine, microover to LG.

But I never faced this type of poor servive in Bangalore which I am facing in Chennai.

SO CHENNAI PEOPLE DO NOT BUY LG PRODUCTS... As after sales service is very very important for a customer.

Thanks

Siddharth

from Tiruchirappalli, Tamil Nadu

Just now again I called to the pathetic Chennai Customer care.

I was amazed to listen the Technician closed my 2 Request Id giving the excuse my Cell no;s are not reachable.

Even though I have give 2 Cell no in all the Complaints.

Now I gave him 2 more cell no's so that that guy cannot make people fool.

Lets see now how many days they take to come.

I will keep all my friends updating about the latest development.

Thanks.

vaseemali

from Mumbai, Maharashtra

LG - 1.5 TON SPLIT AC — POOR SERVICE

Dear Sir,

As aim LG Customer I have purchased last year 2009 and the company has given a 3 free services its still pending and poor A/C effective plz do the need full.

Regards

Zaheer Abbas

Mobile :[protected]

GL Ravikkumar

from Mumbai, Maharashtra

lg split a/c — POOR SERVICE

My Name is GL Ravikkumar, I had purchased a LG Split A/c. On 1st May 11 the complaint was launched with service centre regarding the problem in A/c after 3 days a person called us and visited the place. After checking the A/c, he said compressor is having a problem and it will be replaced FOC since it is under warranty within a day.

Despite calling the call centre on 5th, 6th and almost 4 times on 7th CSE dont have a solution for it. Finally at 7:40 pm on 7th the executive simply disconnected the call when i asked the timelines. It shows the quality of CSE used by LG.

I was told that there is a problem with service centre, hence LG is changing the Agency bcz of that he is asking to wait for another 2 days. WHY SHOULD CUSTOMER SUFFER BCZ OF LG PROBLEM.
Regards
GL Ravikkumar
[protected]@YAHOO.COM