[Resolved]  LG Electronics — No Replacement Received for Defective Product

I had purchased a washing machine from LG site online in December. I received defective product from them. So raised a replacement request for it through mail as told by their technician. It's been 1 & half months but there is no action taken by them.

I did so many phone calls to LG customer care & asked on mails so many times. But they just keep on saying you case is under progress that's it. There is no further action taken.

I am frustrated with this LG service now. I want to return this machine. I dont know now whom to contact. I hope I get help with forum.
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Apr 23, 2024
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2024
LG Electronics Customer Care's response
Dear customer,

Thank you for expressing your concerns. We genuinely understand your frustration and apologize for any inconvenience this may have caused. It's important to note that due to platform limitations and privacy security measures, we are unable to engage in direct messages on this platform. However, we encourage you to connect with us on Twitter or Facebook for faster and more efficient support. Alternatively, you can also reach us on Instagram. Your satisfaction is paramount to us, and we are dedicated to resolving any issues you may encounter.

Thank you for your patience and understanding. Please feel free to contact us on the platform that best suits your needs.
Complaint comments 

Comments

Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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