| Address: | New delhi |
| Website: | www . LG electronics.com |
Dear LG electronics,
I have purchased Refrigerator on 26/01/2021 model no GL-T50 2FPZU /2021 from Vijay sales Mumbai RS 46000/_ bill enclosed below.
On 26th May 2023 Refrigerator was not cooling hence I had complained to LG and on 27th May 2023 after engineer inspection I was told grill assembly was not working and hence LG repaired and installed new grill assembly for Rs 3150/_ cost was paid by me. vide INVOICE NO:WMUM2/29985 on 27th May 2023 time 19.43pm .RNP[protected]
On 24th dec2023 the refrigerator stopped working completely.
I complained to LG :RNP[protected]
After LG engineer inspection I was told that, Now the balance parts 5 parts including previous part have stopped working. LG is responsible for for negligence of its employees. LG engineer vikas who repaired my refrigerator did not have any knowledge of repairing after repairing was DONE by him refrigerator compressor along with 5 parts became faulty .now am asked to again repair fridge.
This Refrigerator is completely defective none of essential parts are working to call it refrigerator. If so many parts have stopped working Grill Assembly (twice)
Compressor, Condenser, pcb coil .What is the use of the bare metal body and plastic compartments. Has LG has sold me just damaged metal body which doesn't cool for 50, 000/-(46000+3150+service charge)This means repair cost is 65% of the product. On the face of it, it's clear that the repair is demanding 65% of the product value which indicates product is 100% defective and damaged sold to me by company.
why should I bear the cost of this defective product whose compressor is also stopped working irrespective of 10 yrs warranty. This is cheating on behalf of company to sell defective damaged product to honest customers and repair engineer with zero knowledge who make situation worst
This proves that refrigerator is completely defective product . This is the condition of the product in 2 yrs .The refrigerator cost is become 46000+ 30000+ service charges= 76000.
In next one year this refrigerator will cost me 1lakh If I continue spending on this defective product.Refrigerator maintenance value is increasing day by day which I can't afford.
I am going through immense mental agony becaz of this cheating done to me
What kind horrible Technology products does LG make where customers are tortured with defective products. Recent consumer complaints in newspapers and social media of LG defective products are reflected including Decembe 2023.
If all parts are to be purchased separately what was the point of me buying refrigerator from Vijay sales in one piece. This is like buying and assembling product as if purchased second hand refrigerator or from foothpath.
by LG.
Kindly refund my money.Customer cannot be cheated with this piece of metal which doesn't cool for Rs 50, 000/-
am going through immense mental harrasment as refrigerator is important part of kitchen.
Request full refund at earliest.
Mrs gujar
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