[Resolved]  LG Electronics — Refrigerator manufacturing defective not Working since last 2 months

Address:New delhi
Website:www . LG electronics.com

Dear LG electronics,

I have purchased Refrigerator on 26/01/2021 model no GL-T50 2FPZU /2021 from Vijay sales Mumbai RS 46000/_ bill enclosed below.

On 26th May 2023 Refrigerator was not cooling hence I had complained to LG and on 27th May 2023 after engineer inspection I was told grill assembly was not working and hence LG repaired and installed new grill assembly for Rs 3150/_ cost was paid by me. vide INVOICE NO:WMUM2/29985 on 27th May 2023 time 19.43pm .RNP[protected]

On 24th dec2023 the refrigerator stopped working completely.
I complained to LG :RNP[protected]
After LG engineer inspection I was told that, Now the balance parts 5 parts including previous part have stopped working. LG is responsible for for negligence of its employees. LG engineer vikas who repaired my refrigerator did not have any knowledge of repairing after repairing was DONE by him refrigerator compressor along with 5 parts became faulty .now am asked to again repair fridge.

This Refrigerator is completely defective none of essential parts are working to call it refrigerator. If so many parts have stopped working Grill Assembly (twice)
Compressor, Condenser, pcb coil .What is the use of the bare metal body and plastic compartments. Has LG has sold me just damaged metal body which doesn't cool for 50, 000/-(46000+3150+service charge)This means repair cost is 65% of the product. On the face of it, it's clear that the repair is demanding 65% of the product value which indicates product is 100% defective and damaged sold to me by company.
why should I bear the cost of this defective product whose compressor is also stopped working irrespective of 10 yrs warranty. This is cheating on behalf of company to sell defective damaged product to honest customers and repair engineer with zero knowledge who make situation worst
This proves that refrigerator is completely defective product . This is the condition of the product in 2 yrs .The refrigerator cost is become 46000+ 30000+ service charges= 76000.
In next one year this refrigerator will cost me 1lakh If I continue spending on this defective product.Refrigerator maintenance value is increasing day by day which I can't afford.
I am going through immense mental agony becaz of this cheating done to me
What kind horrible Technology products does LG make where customers are tortured with defective products. Recent consumer complaints in newspapers and social media of LG defective products are reflected including Decembe 2023.

If all parts are to be purchased separately what was the point of me buying refrigerator from Vijay sales in one piece. This is like buying and assembling product as if purchased second hand refrigerator or from foothpath.
by LG.

Kindly refund my money.Customer cannot be cheated with this piece of metal which doesn't cool for Rs 50, 000/-

am going through immense mental harrasment as refrigerator is important part of kitchen.
Request full refund at earliest.

Mrs gujar
+1 photos
Was this information helpful?
No (0)
Yes (1)
Apr 23, 2024
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2024
LG Electronics Customer Care's response
Dear customer,

Thank you for expressing your concerns. We genuinely understand your frustration and apologize for any inconvenience this may have caused. It's important to note that due to platform limitations and privacy security measures, we are unable to engage in direct messages on this platform. However, we encourage you to connect with us on Twitter or Facebook for faster and more efficient support. Alternatively, you can also reach us on Instagram. Your satisfaction is paramount to us, and we are dedicated to resolving any issues you may encounter.

Thank you for your patience and understanding. Please feel free to contact us on the platform that best suits your needs.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7070
    Pending
    0
    Resolved
    4008
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information