[Resolved]  Voltas Vertis Gold 2.0 Ton Split AC — Repair complaint

Address:Gujarat

I got complain number 13AU0102414.Useless service department. I am from Ahmedabad my voltase vertis gold 2.0 ton split ac is not working for a week. and cutomer care unit not help me for that just answering that responsibilites are of local contract based service centres. Even senior executive Mr. Siddharth is not answering properly..THIRD CLASS SERVICE DEPARTMENT IN INDIA
I got a perfect machine but very poor after sale service.

Local service contact numbers[protected], 66301187, 66301188 are useless.

No one receive them for a long time and Mr. Ram, Mr. Bashir (or I can't here exactly) etc. are just showroom items.

I have Voltase Vertise Gold for last five years, I never face any problem but when an outdoor unit PCB had shot.

I find poor after sale service. Call center custumer care executive Ms. Mansi, Ms. Parul and their head Mr Siddharth * Mr. Santosh also

put all resposibilities over local service center (Contract Based).
I think Voltase company do not want to solve any problem of customer who doesn't have warranty.
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Aug 14, 2020
Complaint marked as Resolved 
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voltas/vertis A.C — REGULAR SERVICE

I HAD PURCHASED VOLTAS AC FROM MAYUR ELECTRONICS, FARIDABAD, HARYANA, LAST YEAR IN THE MONTH OF MAY/JUNE.WHEN I PURCHASED THE AC THEY HAD CONFIRMED ME OF TWO FREE SERVICES, BUT TILL DATE NO SERVICE HAS BEEN GIVEN .FROM THE LAST ONE MONTH I AM PURSIING THEM, BUT ALL IN VAIN.I HAVE BEEN REPEATEDLY SPEAKING TO THEM .THEY PROMISE ME NEXT DATE BUT NOBODY COMES.THE COMPLAINT NO. GIVEN TO ME IS 708.PLEASE TAKE IMMEDIATE STEPS.MY CELL NO. IS [protected].

Voltas A.C 1 Tons — about service

I bought a one Tons A.C from Unique Refrigeration 6 uday Bhawan Agra A.C is not working from 15 Days my personal visit about 30 time but no solution my problems. I want to about service provider
Voltas Company aim only selling purpose yes ? this is very bad

From
Amar Singh Rajput
[protected], [protected]

Voltas Vertis Airconditioner 2.0 Ton — Pathetic After Sales Service

The After Sales Service of Voltas is pathetic. I have been chasing the personnel and just do not seem to get any response from them. The Servicing people expects the customer to chase them and keep calling them as if they have done us a big favor by selling this cheap, low quality product to us.

I purchased the 2 Ton A/C of Voltas due to brand value and I am extremely unpleased with my experience. The product is not upto the mark and also the after sales service is PATHETIC.

voltas/gold i split AC — bad service

I have just purchsed a Gold i split AC on 02/04/2010 and on 12th it is not cooling our room and one of copper wire is become salty and i am trying complaining but the nos. provide to me are useless not a single no. is correct and now i complained yesterday whose complaint no. is 10AP1401202 on 14/04/2010. and now they are saying you will get the service engineer in 24 hours but till now non of engineers came neither i got a call. pls respond as early as possible.

voltas vertis gold split ac — poor service

We have purchesed 19-20 ac's of Voltas make this year but still the split ac's are not running properly even after attended by company service partners. Each time they visit one or other machine start creating problem. Now some split ac's are having water lekage from indoor unit.
GHAR Ltd.

SPLIT AC — REPAIR OF AC WITH REMOTE

I COMPAAIN MANNY TIMES SINCE DECEMBER 2010 BUT ENGINNER DO NOT VISIT ON MY ADDRESS AND DO NOT REPAIR AMY SPLIT AC BUT CLOSE MY COMPLAIN I DO COMPLAIN MANNY TIME WITH MY PHONE NO [protected] ON YOUR COUSTOMER CARE UT MYAC DO NOT REPAIR SINCE PURCHASED . I HAVE TAKEN AMC FOUR THREE YEARS .MY C IS NOT CHELLING AND AIR FLOW IN MY AC IS NOT SWING PROPERLLY AND AC REMOTE IS NOT WORKING PROPERLLY.
PLS REPAIR MY AC EITHER CHANGE IT AS EARLLY AS POSSIABLE I COMPLAINE MANNY TIMES ON YOUR COUSTOMER CARE NOUMBER

Voltas Gold split ac — AC NOT WORKING

I brought a voltas AC from Multisales cochin on april 1st weeks back ,after 3 weeks it stopped working at all, i communicated to the dealer and also logged a complaint at the call centre , eben wrote mails to CEO and other senior management of Voltas , even now no body attended the complaint , pls advice wt to do
[protected]@rediffmail.com
Dear Atul Dungrani,

We wish to inform you that the concern highlighted by you has been resolved and the same has been communicated to you. For any further clarifications, please write to us at [protected]@gmail.com

Regards
Voltas Customer Care
I HAVE PURCHASED SPLIT 1.5 TON VERTIS PEARL AC IN APR-12. SINCE PURCHASE COOLING WAS NOT PROPER. 2 TIME I CALLED SERVICE EXECUTIVE AND EVERY TIME THEY ASKED THAT IT IS ELECTRICITY ISSUE. THIS TIME I LAUNCHED THE COMPLAIN ON 15TH APR AND BEFORE THAT I GET MY ELECTRICT SUPPY PROPERLY. ON 17TH SERVICE PERSON VISIT AT HOME AND AGREE THAT THERE IS SOME ISSUE WITH COMPRESSOR AND ASK TO COME IN 1 HOUR AND CARRY THE OUTDOOR UNIT. SINCE LAST 10 DAYS HE DIN'T COME BACK EVEN NOT CALL US. I REGISTER THE COMPLAIN ON 18TH APR AND 10 FOLLOW UP CALL TILL TODAY. EVERY TIME SERVICE CARE EXECUTIVE ASKED THAT YOUR COMPLAIN FORWARDED TO SENIOR TECHNICIAN ( DON'T KNOW WHERE SUCH PERSON WITH COMPANY OR NOT) AND PROBLEM WILL BE RESOLVED IN 3-4 HOURS. NO OTHER CONTACT TO ACESS. VERY HORRIBLE AND POOR SERVICE. MY LAST PRODUCT FROM VOLTAS EVEN HOPE THAT PROBLEM GET RESOLVED BY COMPANY.

REQUEST NO.[protected]
Dear Vinod T Agrawal,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care

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