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[Resolved]  Apps You Need — Handset Delivery & Poor Response by Customer Care

Address:Patna, Bihar, 800001
Website:apps you need

I am sending my Lava x12 Handset for repairing at date 14 februrary 2017 after pickup my handset some day later i will check online status i.e show my handset will deliver at 06 march 2017 but now at till date i.e 15 march 2017 i will never receive my Lava X12 handset and there is no status shown my handset will repair or not. I will online complain at 8 march 2017 but till date my complain is pending today i am again complain. And there is very poor response by customer service they will tell me they can't give any information again my mobile if you will not able to repair my handset please return or reply this e-mail i.e satisfied me. If you will never do this also so send me any authorized person contact no that person will able to answer my question and satisfied me. If you cannot do this also so give me contact no of Service center.
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Mar 15, 2017
Complaint marked as Resolved 
I THINK THEY SHOULD SHUT DOWN APPS YOU NEED
Apps You Need customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2017
Apps You Need Customer Care's response Dear Claimant,

Greetings,

Please provide your CIN or IMEI or IRN no. to check the issue and process further.

Thanks & Regards
AppsYouNeed
Mar 15, 2017
Updated by kumar_008 Name: amit kumar jha
Reg Mobile No: [protected]
Reg Email Id: amitjha.[protected]@gmail.com
Insurance Reference Number: IRN528168
Master Policy Number:[protected]
Insurer: The New India Assurance Company Limited
IMEI/ Serial No.: [protected]
Brand: LAVA
Model: X12
Invoice Number: ssz/16-17/2507
Invoice Date: 11 Jul, 2016
Invoice Amount: Rs.7500
Address: new bengali tola, mahavir path patna Bihar (800001)
Total Amount paid: Rs.699 for insurance
CIN NO - SD[protected]
HANDSET - LAVA X12
PICKUP DATE - 14/02/2017
FIRST COMPLAIN DATE - 8/3/2017
FIRST COMPLAIN NO - CN[protected]
Verified Support
Apr 20, 2017
Apps You Need Customer Care's response Dear Claimant,

Glad to inform you that your claim cheque dispatched at your registered address on[protected] by First Flight Courier Services which consignment no. is R991Q0881502.

Thanks & Regards
AppsYouNeed
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    123, 2nd Floor, Block A, Corenthum Towers, Sector 62, Noida, Uttar Pradesh, India - 201301
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