Apps You Need — I sent my phone to apps you need for insurance claim on 17th april still not received it back

My insurance claim number is DFEB24943 for my phone samsung galaxy J 7 for which I have lodged the complain on 9th Feb and my claim was approved on 23rd Feb. phone and other documents were picked up on 25th Feb. My phone was declared under total loss on 22nd March. I was been told that claim Aaj kak aaj, this week, next week. and today i am writing the complaint here on 14th July approx 5 month from the date of sending the phone.

I was given the assurance that the I will get the claim refund in 60 working days but still i have not received it. I did many complaints to the company and again again assured that u will receive it soon. but all in vain, now i have not received revert to my complains also, which is 48 hours. from 15th June i have not received any revert to my complains.

This is the last complaint i am doing here in a softer way.

If the complaint is not heard yet than i have to go to some other forum

Since Apps you need is TPA of New India assurance mail your issue to the grievance desk of NIA

renjit.[protected]@newindia.co.in
E-Mail: customercare[dot]ho(at)newindia[dot]co[dot]in
The insurance company should deal with your complaint within 15 days.
If no resolution received mail to
[protected]@nic.in
[protected]@irda.gov.in

Do mention the below details while mailing to the above

Policy number
Claim ID
date of claim
email id, contact number

PLEAE SIR
I PHONE IS DAMAGE PLEASE REPAIR MY PHONE


Policy number[protected]
Claim ID- DJUN28180
date of claim- 28/06/2017
email [protected]@GMAIL.COM contact number [protected]