Aqua Pure Plus Complaints & Reviews

They have given worst water purifier and am complaining about this issue from day one. No one resolving my issue till now. I have called more than 100 times (I have post paid mobile bill call history for this reference). Even i have communicated through email address but they are not responding. I have filed complaint in www.core.nic.in on 05/19/2013 (Complaint ID: 57345/2/2013). I didn't get any response from them. I went directly to Head Office and asked about this issue they have given some false commitment. I have given enough chance to resolve my issue but they are not ready to resolve. Even i mentioned clearly in the yesterday mail if it continues i will proceed with media. No reposnse

Aqua Pure Plus — product not working from the day of installation

ro water purifier installed on 28-10-11, after 30 min of run of that machine, it stops working. atonce called the sales person, even for the new product , complaint raised in the toll free no, comp number 35631, dt 29-10-11, today is 07-11-11 till now nobody cares to attend that machine, while installation, sales person damaged the existing kitchen tape, and it keeps on leaking, giving us a mental torture. on repeated calls made to the office atthirumangalam anna nagar, still no solution for my complaint to the new product paid rs 8500 for that waste machin.

AQUA HELP LINE SERVICES — AQUA NOT WORKING PROPERLY

i have purchase AQUA Guard for Purifying Water in Oct 2011 but it is not working in Just 6 Months. From Last one month we are facing a huge problem. Three time person has come to make it working but no solution is there .

Kindly Help us.

water filter — not attending for service

for the past 45 days i am continusly calling the chennai no.14 burrkit road t.nagar branch for service but till now no body has responded.I have paid 2 years service ammount and suffering.I would request the company to take seviere acction against the dealer and do the needful.

water filter — No Response, No Attendance of Complaint Calls

my contact # [protected].
hv filed complaint on 17/7 followed up on 23/7 & three times on 26/7.
No response till now on top of it, ur telephone operator disconnected line. No sebvior has a coutesy to speak to customer & arrange solution.
Overall a ruthless service levels.
Remember I paid AMC & Iam ur customer for the past 7yrs, if I continue to recv this serce levels. I may seek assistance of consumer court.

Dear Sir/Madam,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding your issue with Aqua pure plus water purifier.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

No service and proper response with this vendors ... dont choose while buying dear friends... i lost my valuable time and money...

Yes what she is telling is 100% true... Those people are really not reponding to any complaints made by anyone.. Immediate action must be taken.

Action against irresponsible companies should teach lessons to others.

The Quality of the product & Service support of the company is depends on the M.D. If he thinks, the people are idot, then his company product & service will be worst.Rather than compliant about the product spread their nuesience of the product to public to save other people hard earened money.

I have worst experience in my life & I have scapped the product to make mind free.

Huamble request to M.D

Please close your company & do some other best service.Don't think people are idot.

YEST THE WORST SERVICE. THEY WONT RESPONSE AND KEEP THEIR WORD. POORLY TRAINED WERVICE MEN, IS THEIR HIGHLIGHT

I have a much - much worse experience . Their service engineer broke the machine, and mADE ME 4500 RS TO RECTIFY THAT.

later, within a week, when the solenoid got damaged due to the fall, they have not attended to the same, and i had to depend on external parties to get the same rectified. worse, they sell the spares at 5- 8 times the inflated price. pre-filter, paper type they sell for 700, while the actual price is only 140. Similary they sell the membrane at 3000, while the actual price is 900.

They are also not selling good quality, they promise dow filters, while actally sold is something diferrent, please treat these people like pigs.

Worst part, is that they go to engineering college, recriut engineers, and make their life spoiled ...

aqua pure plus service very very worst, don't buy aqua pure plus product

last 2 week every day i call customer care, she told today evevning come servive person, this one line she tole last 2 week nobody came service .

I too purchased Aqua Pure Plus at Palace Grounds, Bangalore on 9/8/2012 being model open type. Did a blunder mistake in my life by purchasing their product. It was working fine and later started complaints coming up. While selling the product they promised me they will give the cover to it and to get that cover i called them more than 20 to 30 times. Finally i got the pathetic plastic cover to cover the open type model. While selling they said, it is life time service warranty. But not even once they visited my home for checking it working condition. When something goes wrong i call customer care no [protected] but no one picks the call. But on brochure and user manual they have printed 24 hours help line with this number. Alternate i call other number but every one give new no. One person Mr. Nirmal asked me to call [protected] and contact person is Mr. Deva. Mr. Deva gave another no [protected] and contact person is Mr. Deepak. He gave one more no [protected]. Now only we can access is Mr. Shivaram Krishnan at [protected] but he gives false commitment saying within two days we will arrange service person to attend your work. Mr. Shivaram Krishnan said, they don't have anyone to look after service in Bangalore and they need to appoint a person as service engineer.

Now i am thinking to call any local service person who can help me out.

I have purchased an Aqua Pure plus Dolphin model water purifier Before an year.

Now i have shifted my house for that i asked for re-installation.

But i am waiting for the service person for a long time( More than 15 days).

One time service person came but he does not having the Proper tools(drilling machine) then he return back with out doing anything.

My compliant no is :-[protected].

I am struggling for the drinking water because of the poor service support.

Please arrange a person immediately.

If service is not good, company head has to take action.

water filter -aqua guard — need service plus has a issue

hi, we purchased aqua guard in february 2008. . i am calling service centers from pass 6 days . everytime answer is "we will send person tommorrow sure" .and tommorrownever comes, its really getting crazy to wait for you guys and you dont turn up.
when we caled technician 2 months ago
screw behind could not be unscrewed and technician said he would get the tool to fix it, its been ages he turned in to fix it .
dont know whats happening to you people . hope you take some action soon.

sarita

I took an Annual maintaince plan from AQUAPLUS which is an authorized AQUAGUARD service agent.They serviced my machine on the 14th of May 2009, after which my music stopped playing during the water filling.I called them on the21st of May and the standard reply was we will come tomorrow, since then I have contacted them innumerable time sometimes it is some SAMEER, sometimes it is some SHEKHAR that talks to me with the same answer we will come tomorrow but the crooks that they are they never turn up.I regret putting my hard earned money in this product, where the service is so shoddy and run by crooks.Videocon is a cheating company and I would advice all never to buy their products.
The number of this service co is-[protected] and I would be grateful if my product is repaired as my service plan expires on the 28th of August and their mechanic has perhaps removed my music playing equipment or damaged it.

hai mr.senthil

The company aqua pure is one of the fraud, i think... becs they will not attend problem ever. they switched off the mobile, or not taking phone. you buy from aqua pure company located in old washermenpet chennai ? please mail me - [protected]@gmail.com

Aqua Pure Plus — RO not working properly

Hi,

I have purchased the Aqua Pure plus RO water purifier (Kent model) on September 2010. I have raised nearly 10 complaints, there are not rectifying my complaints. I requested them to replace a new machine, but they took my machine and again given the same machine with same defects. I am keep on calling to the customer but no response from them.

Aquafresh Dolphin RO purifier — within one month OR defective

sir/ madam
i have purchased two in no aquafresh RO purifier compact system worth 8500 Rs each with warranty one year from Bala ji services in Rohini delhi. with in one month of time both system not working. i made lot of calls to attend my complaint to installer and their shop. but they are denying. plz help me out. my My mb no is [protected]

yes this is very stupid product.We bought it on Sep 16th 2010 but no proper service the number which they have mentioned as 24*7 support if we call in that number we are stupids.and these people from Aqua pure plus are not at all responding the service Manager Arun, Service Man- Haridass, and nisha, and main priya who compelled to take this product now she is not at all taking the calls and whenever we ask for her she will on another call.

Pls dont buy this product

Devika

we had purchaed 3nos of Dolpin model aqua pureplus in my appartments, dated on 15.12.10.After installation, i have faced lot of problem due to very poor quality of two pin plug, cable, filter etc.now it is not working.some bad smell coming in the system.i have booked lot of complaints(complaint no-21509) in kallakuruchi, trichy and chennai.simply they are telling that we will come and solve the problem.still nobody has came.so my personal advice is dont purchase in this company.

I also had similar probloms and almost every alter nate week it gets repaired. They gave me a scrap machine. Now they says to take AMC for next year.

Cheating company I have no other words to express.

yes this is very stupid product.We bought it on dec 16th 2010 but no proper service the number which they have mentioned as 24*7 support if we call in that number we are stupids.and these people from Aqua pure plus are not at all responding the service Manager Deepika, Service Man- Nayagam who compelled to take this product now she is not at all taking the calls and whenever we ask for her she will on another call.

YES, I TOO BROUGHT TWO AQUA FRESH PRODUCTS FOR ME AND MY MOTHER FOR RS.23000/- THEY PROMISIED TO GIVE TWO ELECTRIC RICE COOKERS AS GIFT FOR 2 PRODUCTS. BUT THEY NEVER GIVE ANYTHING. AND THEY ARE DODGING.THE PRODUCT IS ALSO NOT GOOD. THIS IS A VERY CHEATING COMPANY. GOVERNMENT MUST SEAL THIS COMPANY AND ARREST THE AUTHORITIES OF THIS COMPANY IMMEDIATELY.THE PRODUCT IS NOT GOOD. PLEASE DO NOT BUY,

Bloody to hell with the service of this product.. these people are high level frauds... request not to buy "Aqua Pure Plus" produts...

You will die calling these people for service...

yes, I do agree with you people.The person told us that he is the sales manager at the CHENNAI TRADE CENTRE .He promised life time free service bu the service people had attended only for the first three months and after that some 100 calls have been made but no person is responding.After repeated calls when some person responded claims that the the sales rep has made a false promise.Paying 13000/- a huge sum and buying the RO System thought that all are problems are solved with concern to the drinking wated.Now lately realised that we had welcomed problems by paying that money. The water now tastes of iron.GOD BE WITH US to guide against such cheaters in future and request everyone not to BUYYYYYYY BRAND.
BEWAREEEEE OF AQUA PURE PLUS and THE STAFF OF THE COMPANY.

I am at Nagercoil.I bought the mechine on 14/2/2011.It worked for three months.When air blocked, I contacted the toll free NO.They directed me to book complaint at a chennai No.When I contacted the gave me a kallakurichi No.The kallakurichi No directed to book the complaint at toll free No.Then I contacted the representative who canvassed me to buy the product at Nagercoil Home link exhibition.Finally I contacted the chennai office Number and lodged the complaint.After insisted for the complaint number they have a number .I booked the complaint on 31/05/2011, I am contacting regularly for ractification of the fault.But nobody is answering or responding.Please help me.I am redy to file a case against this fraud company at Nagercoil.Please advise me.

Hi, I also bought one aqua pure plus in Nov 2010, as i did not read these complaints before buying. They have committed a fraud on us. For the past 10 days they have been dodging us and not replacing the affected part. They do not have the courtesy to return our call. i am also ready to file a case against this fraud company. I ALSO AGREE NO ONE SHOULD BUY THIS PRODUCT. THANK GOD I DID NOT RECOMMEND THIS PRODUCT TO ANY OF MY FRIENDS.


Balasubramanyam H Chennai 600107

Aqua Mobile — no proper service

i am rajasheker.... i have aqua mobile model:x6 and my battery got damaged.. can u tell me where can i get the battery ? plz do the needful as early as possible . my mail id : sheker.[protected]@gmail.com & mobile : [protected]

what is mobile no of MD OF THAT COMPANY
SMSUNDARAM

We are struggling to get the services of this people every month--They force us to purchase their product and to enter AMC--and after that no services Water is an essential commodity -it is high time the management wake up and attend monthly services in time.--Even after calling either they do not lift the phone--or thy cut the phone . They never allow to contact higher authorities.They do not share their address--Public is in a fix with this tpe of people and their products----It is high time something to be done to bring these people to the right track--We are facing these problem every month
Kavita Balaji/ subramanian--thoraipakkam--chennai

Aqua Pure Plus Water purifier — Waste of Buying this product

i brought aqua pure , after two days of installation unit is not working after lodging complaint they visit nearly after two months, then two days unit worked, third day onwards unit is not working, still unit is not working, the same problem happens till date, am totally fed up with your product, totally waste of money, This problem not only happens for me, most of the people in my surroundings faced the same problem,

Total waste of money

yes am also faced the same problem

I completely agree. I bought a water filter from Aqua pure plus (Nano pure). For the first few months, it was okay, they came every month to service it and their customer service people called after that to check if we were happy with the service etc. Talk about a honeymoon period. All was well until the water started smelling like sewage. I checked all the other taps in my house, wondering if the problem was my water source. But everything else smelled just fine. It was impossible to even bring the bottle near the mouth, forget about drinking it. It smelled so pathetic, that it was nauseating.

I made calls to the call centre and explained the problem. It took several days (and more phone calls) before someone turned up. And even that person was rude and sulky (probably because I was so frustrated with everything and having to buy expensive bottled water everyday, hence was not 'courteous'.) He fixed it and left. A few hours later, the water started smelling again. The only smell I can compare it to is sewage. It was that bad. Meanwhile, the tap started leaking and my kitchen was perennially damp. To say that I was angry/annoyed/irritated is an understatement. Another week of bottled water and harried phone calls went by before another person came. He fixed it and I asked him to wait for sometime to see if everything is ok. It was. He left. Another hour later, the tap started leaking again and the water started smelling again.

By this time I had arranged for canned water, so my family doesn't go thirsty or worse fall ill because of this pathetic water purifier.

I called the manager for my area several times, and he was another story altogether. He didn't even let me finish what my complaint was and shut me up by yelling 'I KNOW I KNOW I KNOW'. He got it back from me for that, but that was the last I heard of him. After that I became a known number to him and he doesn't pick up my calls.

I'm tired of this cat and mouse race. But, I have a water filter that I have paid for and can't use. So again, I called the customer service and told the girl that my water smelled. And she asks, "Ok, so what's your complaint?" I'm dealing with immature, unprofessional people and its unfortunate.

For now, they've 'booked' a complaint and I'm just hoping (against hope) that they'll come and fix it.

I will NEVER EVER recommend this product to anyone.

From
M.Raj Mohan Raju,
For god-sake don't buy this stupid product. This company and the supporters of this by serving them knowingly, will face all curses of the sufferers. So those who are innocents, can from now onwards leave the management to go alone the co into hell.
1. They cheated me by entering into the house that they are from aquaguard to whom only we contacted. So they misused criminally other company;s name and efforts.
2. They have not given any original bill and denying for that.
3. In spite of direct approach twice at anna nagar branch the so called Head of location Arun openly tells that he doesn't need such customers.
4. The so called Area Manager Manjunathan also behaves indisciplined way.
5, Above all Salesman Azish, who is now area manager due to the direct cheating sales made to me, is not all coming in the picture and hiding.
6. When we approach Aquaguard(The original Co, whom we called) now they are also not coming for service purpose. It means some tie-up links are with Aqua Pure Plus(The fraud Company) in the lower level management for commission. This is come to know true.Because we sent email to Aquaguard for service but being intercepted by Aqua Pure Plus or received from Aquaguard and fraudulenrly installed Aqua Pure Plus.

Dear Innocent Public,

Please don't buy any of Aqua Pure Plus. The Company will get lost very soon. This I am telling with burning stomach. Very hard earned money is simply cheated by Aqua Pure Plus and made me into mental depression unnecessarily.

So arise awake and stop not until the Aqua Pure Plus disappears in the cheating Seat of innocent public.
We all can join together and make police-complaint.
My contact No.[protected].

Aqua Pure Services — Water Purifier

The Aqua Pure Services have entered into a maintenance contract with us for a period of one year to provide maintenance services to our Water Purifier, however his employee not manage their job properly and in the month of June, 2011 his person create some problem in my water purifier and result of that my water purifier not working properly, thereafter they took my machine to their officer and again installed in the month of August, 2011, with out removing the fault in my machine, then again recently they took my machine and return back saying that the part is not available in the market, once they arrange the said part they will rectify my machine.

My compliant is first they create fault in my water purifier, second in last six months they not rendered their services because of this reason.

May be the group people from PROSTITUTION

I just got to read this post. And this is very true. These guys are in some sort of fraud. Everytime, the machine gets fixed I have a problem with some other part. It is only 6 months since I have fixed this machine. I did speak with Deepak and one lady, who supposedly picks up all the phone calls to all the numbers.

Complete fraud. Please do not buy from these guys.

MB.

I completely agree.Please dont buy AQUA PURE PLUS from Anna Nagar West office.Its cutomer service is very worst.I[censored] call dem for new installation dey will cum the next day itself but i[censored] call for any complaints dey ll least bother about it.

i am having idea to buy d product earlier. but go through d comments (heart nd stomach burns) its better to donate d money to orphanage than buying dis crap. i got call from one nisha from dis company while reading dis post i gave her nook nd corner for dis alleging fraud committed by dis fradulant company. you done great job by posting ur comments which saved me. thanks for it.but feel regret for u people

Dear All,
I am an another victim of Aqua Pure Plus The above experiences are very very TRUE but I realised it very lately they have mad me, Now I Inform and Request every one please never ever think of BUYING A AQUA PURE PLUS PRODUCTS AT ANY TIME.
N.L

the worst company and service i have ever seen... if any one has any idea of buying water purifer dont even dare to think of this name... nearly it took them 2 solid months 1 week for my complient to be handled.. and worst f it is tat they dont come for service in their warranty period after which if they come too they ask us to buy extra materials to improve purity and make us pay..

the worst service you can ever think of. When we make an AMC they were supposed to come every month and do service. in the last one year they did only five time irregularly that too after too many calls. Customer service staff are not at all customer friendly. we cannot reach the MD. if at all he piscks up the call, he will give only false commitments. Today after the service was done, we found that the cleaning has not been done properly, after sometime, the filter fell down. I am trying to get them back to fix it. But no responsible answers. Please do not buy any product from this company. I am planning to take them to consumer court. None of their team leaders or staff behave properly. i don't know from where they bring these people.

Shankar

Service of this product is pathetic, regularly having a problem in Aqua pure product, I am victim of it as I bought one Nano pure model..in May 2010

I am Rajendran residing in Annanagar west, chennai, Tamilnadu. I a bought a AQUAPURE PLUS water purifier in May 2011. Nearly 10 months span I suffered a lot in service. the new unit served for 3 months better. then it started giviing trouble. But the service is very very very poor. they wont come come at all to attend the complaint. the service executive wont response our complaints. every time, they will come after a weeks time and assure us to come back and rectify the mistake in the same eve. but it is a lie. they wont come back. I mailed to the aquapure plus company but in vain. still this month I gave a complaint on 9th march 2012. It was cleared only now after a long struggle. MY ADVICE IS DONT BUY THIS WATER PURIFIER.
SERVICE IS THE WORST PART OF IT

Yes... Aqua pure plus may be cheat company... They promised that during the warranty period, they will change one prefilter... I bought it on july 2011. One lady called me by March'2012 and told me that my warranty period is over by Feb'12, please take AMC and lot of promises that they will change this that etc etc... Now, I am chasing for a service at least...I don't know why the hell the owners are running a business like this...

This company is a stupid company and cheating customer.

There is one useless cheating sales person in name of saravanan you can find this guy with big eyes dark complexsion, always in the nandambakka, Chennai trade Center, in any consumer product trade fair. he simply esclater the price and give us discount on negociatation and while delivering the product the change the filter inside with cheaper products. in open type RO system there should be one pre filter and next carbon filter and then sediment filter and membran and booter pump.

in this they will change the sediment filter with pre filter, which cost only 30 rupees. and in the menbrane the flimtec membrane, made by DOW chemicals is the best. but that is replaced with some stupid company blue in color. so like this they keep cheating people and the pump is also changed. so based on the price discount they change the filters inside and delivered.

these guys have both OE and Duplicate spares. which is replaced and delivered. the actual cost of open type RO is only Rs4400 which is assembled and supplied in some parts of ambattur.

how many of are aware of the fraud. by mistake we have brought but we regret.

Aqua pure plus total frad, the worst company and service in india

I too purchased the same about 6 months back. In the beginning they after us to get the order. but latter they cheated us. The machine is not working properly. I gave a compliant again and again. Till date they have not responded. The photos are attached for your reference.

Myself and my neighbour purchaed 2nos of Dolpin model aqua pure plus. Everything is went fine for one year . After that we are faced lot of problems . The service is very worst and also they are not responsible for our calls. We made complaints many time. I had AMC with them for Rs.2, 800. They gave only three filters. After that they haven't ever visited my house. I am having doubt about this company and their service. I think they are doing fraud service. .so my personal advice is don't purchase in this company especially from Annanagar branch.

Please don't be carried away by the promises made buy the marketing fellas of Aqua Pure Plus.. its all false and they dont stand up to the promises. I had purchased 3 Dolphin R.O. machines 2 towards the end of March, 2012 and the third by the end of May. The 2 machines bought during March started giving problems within 3 months of purchasing and when when a complaint was lodged n this regard, the service fellas come over after a week or so and finally end up doing nothing. They drag this issue for about 6 months and then say the warranty has expired you have to replace this filter and that membrane and would give you a bill for around Rs. 2500/- or so. If you tell them that the marketing fellow had informed that the machine had a one year warranty you would be surprised to hear that the warranty for parts is only 6 months and only service warranty is for one year and you have to pay for replacements. And the tone of the people to whom you lodge complaints is also arrogant.


These people are wholesale cheats and i would never recommend this product to anyone.

Deva

Hi,

This is selva from chennai and I bought a new Aqua Pure Plus RO+UV Water purifier(Cruze ultima) for Rs9000/- before 2 days and the day one itself water is not all good and bad smell(like insects with muddy particles) since it has eight layer of filters.Then i called them and told my problem but still now they did not respond to meand resolved my problem, even more i made many calls to them.But the sales person (sukumar-[protected]) promised excellent service( 24 x 7 call center) and water quality will be good, Free installation, tank cover free etc., Finally i came to know that company is totally fraud and worst company after i bought it.They are not doing business for money value.cheating all people by telling fake offers and advertisement.

So please don't buy this product forever and tell me how to take action against them as legal.

Thanks,
Selva

Dear All,

I completely agree as I am also a victim of this unpfofesional & unethical Company.
I also bought a water filter from Aqua pure plus (Nano pure).Few years back I was using Aquaguard Reviva & due to high salt content, membrane was getting clogged & filter had to be changed within 1 month.However as there were frequent problems they deputed one service person & informed that that this model will not be suitable & even refunded the money back.The same was communicated to Mr.Saravanan, Sales Manager while going for a new water filter.However he informed that our latest NANOPURE model will be suitable for any type of water.So for the first month, it was working well & they came every month to service it and customer service people called regularly to geet feedback about service.However right from day one the unit was installed it was giving one problem ot the other.Service engineers who used to come just repair the problem & once they leave other problem will start.Service persons who come dont have knowledge & not equipped with basic tools.

Call centre people dont know how to handle customer & poor customer service.

I STRONGLY ALSO AGREE THAT NO ONE SHOULD BUY THIS PRODUCT. THANK GOD I DID NOT RECOMMEND THIS PRODUCT TO ANY OF MY FRIENDS. TO LOOSE MY FACE & IMAGE IN FRONT OF THEM.

We bought out Aqua Pure in the beginning of 2011; and this year gave the full Rs. 4500 for AMC as well. During the year (as of 26 Dec 2012), they have just come thrice after multiple calls. The folks in customer service just harass you to the core and it makes us feel as if we are doing a big crime by even thinking of drinking good water. Example - the man is asking the address in detail, including what is the pin code in T. Nagar. Weeks and months have gone and the system is useless; they dont repair defects properly and say that make do without this button or part. Waste of money and waste of effort. There should be a national ban on such money making ventures who take customers for a ride. We have two old ladies in the home and they have been tolerating absolutely useless customer service and maintenance contracts. Balaji

Hi
After reading all the posts I can only laugh at myself too. Just fooled by this company. They were keen until I paid for the AMC. After that no service. My machine got repaired in september 2012. I called for service, and everytime the questions asked by the telecaller is the same and the reply is the problem is completed today. After all my struggles, a person came TODAY... to say there is problem in the electrical motor and it doesn't come under AMC. The cost for repairing is 4500/-
Just cldn't laugh or cry.... sillar sirippaar.. sillar azhuvaaaar... naan sirithu konde azhuginraen!!! I am planning to go and return their product to the MD.

Beware .. think thousand times before buying this product.

Geetha.

Hi, Adding to all the complaints, I too had a lot of bad experience and cheating by this company.
I bought a Dolphin DLX last February 2012. It worked well for about a month and stopped working.
I had to complain a million times and follow up continuously for several months till they finally came in september. They didnt fix it completely because of which there was a leak inside the machine and it spoiled the adaptor and it stopped working again in 2 days.
Again I have complained, again calls, followups and finally they came in jan 2013 and dis-assembled everything. They said, they will come back the next day with spares and havent come till now. The things that they disassembled are still lying around the same place.

This is a seriously cheating company dont buy purifiers or product from this company.

MD contact number is [protected]

I am one of the unfortunate customers of Aqua pure plus... the complaints not attended for last 17 days even after daily follow up. They have collected about Rs 4500 as AMC and they are not coming even once a month as per the contract. They supposedly have a call centre who give the same wordings every day morning and evening. THIS IS A TOTAL FRAUD COMPANY PLEASE DONT BUY THIS PRODUCT ... infact its one of the worse ever consumer service i have come across in the life...

We bought Aqua pure plus dolphin model in Jan 2013. The product worked well only for some two weeks and after that the taste of the water turned bad. Inspite of lot of complaints, these persons are not able to rectify the problem and they simply wash the machine and mesh. Thats all. Do not buy this product from Aqua Pure Plus. Its utter waste.

We have bought Aqua Grand in May2013 and for last one week, it was not working due to some electrical issue in the unit. The unit is not even coming up online and this has been reported to their customer care last week and being followed up regularly every day with them for action. Their promises and sorry, kept on pouring in, without any action to rectify. And every time, they have given various time slots in the day for the last one week and we remained at home to get the same attended.

We fail to understand why the basic service is not being provided by this company and as rightly said by others in this forum for Aqua Pure Plus, I strongly recommend not to go for any product from this company.

No amount of talking or shouting yield any result from them till now. I regret for the purchase done with them and never come across such pathetic service from any dealer/service providers so far.

I really feel cheated and have missed to check all these complaints before buying this product.

Yes, same problem for me too. They are most frustrating to deal with. I am planning to junk their RO for an exchange offer with Kent or Aqua Guard

Hi i purchased aqua pure plus dolphin model water purifier the service of this company is very poor and in fact their company do not have any ethics.

After the warranty I entered into the AMC by paying Rs.4800. now 3-4 months back one of their service engineer came and checked the filter they found the membrane is gone week as lot of reject water is going and he made the report and said in one week they will come and replace the membrane.

so far nobody came.i went to their office and complained to their service manager by name Mr.Muragan he promised me that he will send the person with membrane in two days . Till today they have not come. I spoke to him on 08/02/2014 again then he said he will call back. but he never called.

service of the company is so poor i suggest nobody should buy this products.

Dear sir, I am M Gnanam one of the consumer who purchased the Nano Silver on 11 Aug 2013. Then after we are replacing filters as the customer care service personal suggesting.

During last May 2014 onward, we are facing difficulties on getting purified water from the purifier and the amount of water decreasing gradually and completely stop since last month..

The complaints was launched several times. The customer care persons are demanding money for replacement of membrane as the warranty period is till not expired. The are time passing and not rectifying the actual problem since two months.

Even though the primary filters and connected parts have replaced as per the suggestion of the customer care persons, for replacement of membrane also money is being demanded by them and making time pass at about two months. Then why the warranty and guaranties are given by the company?. During the selling time they are promising much more but showing the actual face during problems. Attending without rectification of complaints is meaning less.

In view of above you are requested to take necessary steps to do the needful.

My full address :

M Gnanam,
No-79, Mettukkulam

DO NOT BUY THE PRODUCT AND AMC

Aquapureplus selling bad quality product.The service is very very very poor.THE customer care is irresponsible,

This is R.Gnanasekaran from Tamilnadu state and Chennai city. I bought the Aqua Pure plus water purifier last year 17Oct2014.
When the sold the product they assure if any problem on instrument with in two to three hours they assure to solve it. But with in two months onwards
Until now that instrument is not functioning properly and customer service behavior also worst. Because of that Our family bought outside can water that water
Also not hygienic and we got fever due to water. We have child in our family also. Please take necessary action regarding this complaint.

Please Dont Buy This Product

I bought a iron remover. For about a 3 months iit was fine then the problem started.. Carbon from the iron remover flushed to my tank and the carbon dissolved to my water purifier... All my bucket become black even we fall sick due to that carbon...
We called and askd for service but they are asking money even we have warranty..

Watch out the photo of my water tank and bucket

Aqua Pure Plus is a useless company and product. Why are they selling the product if they don't have ability to service.


I have really serious problem with their service team. Recently I have purchased Aqua Grand+. Last week my purifier didn't work and in this regard I have called your helpline on Tuesday 4th Aug and they gave me request number. After many follow-up's they attended my problem on Thursday 6th Aug. The technician said that adapter problem and them he did something and told me now it will work. But it worked for 3 hrs and again same problem. So next day I called the helpline again is the request number. I told them all the details but till now nobody has turned up. My purifier is under Replacement Warranty. In this regard I have called up their head office in Chennai and they gave me Service manager contact number. When I asked him he is not giving me any favourable answer. Instead he is teaching me how to talk to him. Initially when I discussed with him I mentioned him the


Service Request number as I do for all my home appliances. But he said to me to give my name and whole history as he don't


have access to his system. I have been doing this for the past 5 days. Still no response. The service support is not good enough and now ultimately consumer is the loser.


NO ONE TURNED UP TO SERVICE MY PURIFIER YET. Please don't buy this product.


Thanks

Excellent come back

Please contact [protected]

DEAR CUSTOMERS, We have call centre number[protected],[protected] and toll free number[protected]. apart from this we have 24 hours helpline number [protected]. If you are perfect, register a complaint in these numbers and get the complaint number. If the complaint is not solved within 48 hours, if you are genuine, you can contact directly to the number [protected].

Definitely the problem will be solved 100%.

The water purifier purchased one month back not working properly

Hi all,
I bought an aqua pureplus water purifier 2 years back. After the warranty period, they insisted for AMC and the same was entered 6 months back.
But i am trying to call them for the past 45 days for the service. No one has turned up so far. while calling over phone, the IVRS repeatedly telling "you will be attended to shortly" but even if you wait for 30 minutes there wont be any response.
Very very poor service.
Our energy in calling them, phone bill are a waste one.
I recommend that please dont purchase Auqa pure plus water purifier, as we have to suffer after buying it.

Thanks,
S.Suriyanarayanan

im really happy to share that i have purchased the aqua pure plus ., product for the past 2yrs, they gave awesome service till now, i can referthe aqua pure plus productsto my friends &relatives...especially thank to mr murgan service manager.