Arena Flowers — misleading delivery time and collecting additional delivery charges

Address:	Chennai, Tamil Nadu, 600094
Website:	www.arenaflowers.co.in

My order with order no: ar[protected] was supposed to be delivered on 09-feb-2018 8:00 pm. To 11:00 pm.

What do they actually define a "same day delivery".

The only reason i have opted this site is "they are promising a same day delivery" and also the order copy sent as mail shows that.

If they have a order placement timing cut off for same day delivery, why was it not informed while billing, why was it not informed in the order statement given. Why was the order changed to processing and giving us a misleading message that it will be delivered same day.

How come did they charge me 8:00 pm to 11 pm timing delivery charges. (Rs. 252) when they know that you have a timing cut off and the order is not gonna go out on that time and date.

They have ruined my plan, and ruined my name in front of the person i hoped to receive a happy smile.

In short, you have cheated me in all terms possible. Post demanding an explanation, all they have to say is your order is placed late in evening and thus delivered next day morning. There is no answer/explanation from them regarding the mis leading time shown on order copy and collecting money for specific delivery time even though it is delivered next day morning. I have waited for almost 20 days for them to answer back.