[Resolved] Asian Paints — Excessively high quotes | |||
Hi We have recently requested for home painting service from Asian Paints in our Gurgaon Sector-52 house. Your sales executive approached us and measured the whole house yesterday night. During our initial discussions, he had proposed verbally an amount of Rs 90, 000 for which we had requested for discount, then he proposed us to get the work done through private contractor arranged by him and without informing the company, which we refused as we were not sure of the authenticity and the quality of the work. This whole incident happened yesterday and now today morning he has given us an exhorbitant rate quote of Rs 140000 approx. The total area of our house is 1500 sq feet approx. Furthermore he has given the quotation from a personal mail id @ yahoo.com instead of a mail id of Asian Paints. I had also requested for the mail id of his supervisor which he refused to share with me. To check the authenticity of his claims, I have requested for a quote for similar services from Berger Paints and they gave us a rate quote of Rs 85000 approx (after all measurements etc.) How can there be so much of difference? If you want I can share full details of his quote and other related things. I didn't expect this from a company like you! I can understand how these sales executives play with customers as I too handle a similar kind of profile in US MNC and take care of Ethics and Compliance. Hope you will address my grievance soon and inform me about the action taken. Thanks. Regards, Mridul Mehta +91-[protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Asian Paints customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Mridul, we apologise for the inconvenience caused. We are looking into your concern and our team will contact you shortly.
Reply
Dear Mridul, our CSO has already spoken to you and will be visiting your site tomorrow as confirmed.
Dear Mridul, we deeply regret the inconvenience caused. The matter has been discussed by our local team with you. While our investigation is still on, as a first step we have changed concerned Sales Associate based on your complaint, in your site and he has now been put under observation.
The work has already started in your premises from 15th April’15 and our local team is continuously in touch with you.
The work has already started in your premises from 15th April’15 and our local team is continuously in touch with you.
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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