Asus — Asus X505ZA-EJ563T Laptop and Promo Offer of MS office

I purchased the above product on thru Reliance Retail Limited (Online Purchase) on 25th August, 2020. The website showed this product cost at Rs.30, 499 with a promo offer of MS office at Rs.999. This combined proposal was what interested me about this product over the other brands with similar configuration.

The product was delivered promptly to my residence on the second day of placing the order. When I first logged in to claim the promo offer on the MS office I was informed that on payment of Rs.999 the product will be delivered by the 27th September, which is one month from the date of the purchase.

I logged a complaint about this to Asus, but there was no response to my email.

On 28th September, 2020 since I had not received the MS office programme I sent a reminder to Asus and then another reminder on 30th September, to which I received a response from Asus stating that MS office ticket number has been sent to my email ID. I imemdiately responded to this email on the same day stating that no such email with the ticket number (login code) for MS office was received. THERE WAS NO RESPONCE TO MY EMAIL.

I SENT ANOTHER REMINDER ON 5TH OCTBER, AGAIN THERE IS NO RESPONCE.

I am really frustrated by this deficiency in the product that was delivered, without the promised promo offer. I regret the fact that I decided for the first time in my life to buy a Asus product and decision which I am regretting, with the kind of response that I am getting I can only imagine the horrific experience I would have if I have to use this companies after sales service.

I would like that this information is relayed to the higher ups in the company for a suitable solution in this matter.