[Resolved] Asus — Asus zenfone 2

 
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User
 Vineeth k.v
I have purchased an asus zenfone-2 mobile set on 16th august 2015 from the authorized dealer; alif mobiles, alif communication, penta menaka, shop no-81, shanmugam road, ernakulam -31 for rs 20, 500/-. The above set has not been working for the last 2 weeks. As directed by the dealer; alif communication, alif communication, penta menaka, i have contacted asus service agent at cheriya parambu, kadavanthra who has reported that the complaint is on the charger board. He has advised me to send a complaint letter to mr. Eldho, manager of the asus, cochin ([protected]). After sending the mail and contacting mr eldho, the mobile was serviced from kadavandra service centre. After the service the mobile was taken, just after 2 days the speaker problem came, micro phone also was not working. I contacted the concern person mr eldho he told me to go to the service centre since it might have some software issue so on[protected] i went to the same kadavantra service centre, there on mr biju (Service person) he told that the issue is not on phone, the sim which i am using should be changed, i took the sim to airtel offfice and changed the sim to micro sim but the same issue exists as the same earlier. Today ie on[protected] when i went to trivandrum, kerala asus service phone no - ([protected]) center reg some complaint in the speaker of my mobile directed by mr eldho (Manager of the asus, cochin), the service agent took the mobile set and after half an hour he came and told that the mobile board is having complaint/damaged, it has to be serviced. This is the 5 time i am servicing my mobile.

I am working as asst branch manager in a nationalized bank, now posted at nagercoil, every time i cannot come to to service my mobile, since there is no service centre in nagercoil.
For the last two months, the mobile set is found over heated while talking. Only one sim is working for the last few months.

Since the set is under the warranty period, ay be replaced at the earliest or my money back.

The particulars of the asus zenfone-2 set are furnished below

Name of the mobile set : asus zenfore-2
[protected]
[protected]
Date of purchase : 16th august, 2015

Name of the authorized dealer : alif mobile, alif communication
Penta menaka, shop no-81, shanmugam road,
Ernakulam -31

Invoice number & date : b 20755 dated 16/08/2015

Many times i have contacted mr. Eldho, manager of the asus, cochin ([protected]), i am not getting a good respondes from him. I am not satisfied with the service.

Asus zenfone 2
Complaint marked as Resolved Apr 25, 2016
The below message i have received from ASUS


Dear Valued Customer,


Thank you for contacting ASUS.


We have forwarded your query to the concerned dept. and he will further assist you with your queries.


Dear Eldho,

Please help into the case.


Rma. INR9640341

Serial number. F5AZFG10T544


Thanks and regards,

Kenny Fernandes.

Asus India support team

Complaint Status


[Apr 24, 2016] Asus India customer support has been notified about the posted complaint.
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    Asus - Asus zenfone 2