Asus India — defective phone

 
1 Review
 Nilanjana469 on Dec 28, 2017
Hi this is to inform you that i have purchased a mobile phone of asus from flip cart, on 10/10/17. But after 15 days phone was auto restarting and auto emergency dialing, i complained against the problems, they requested to submit the phone to their service centre, i have submitted 3 times to the service centre in these 2 months for the same problems, they have updated the software many times andalso changed the mother board and side key cable but problem was not resolved. Still now i am facing sim slot problem, sim itself becomes unavailable repeatedly, and now sim is not supporting. I have complained many times but again they are suggesting to visit to their service centre. How many times i have to submit this device and why would i submit? I have purchased a new phone not a second hand phone! But this phone is full of defects. And also service centre is not near to my house. I can't be harassed anymore, i am requesting to them to refund me back or replace. L couldn't use the device properly for a single month. I am a student, our financial condition is not so good. I can't visit everyday to their service center. Thus when the warranty period will be over they'll start to charge for servicing. I do regret now that why did i purchased a asus device! They are doing injustice with me. I think i should go for consumer forum

Complaint Status


[Dec 29, 2017] Asus India customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    2%
    Complaints
    708
    Pending
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    Resolved
    13
    phone
    +91 85 5423 8449
    location
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    Asus India - defective phone