[Resolved] Asus India — warranty not approved (case number 180925640)

 
3 Reviews
 sande19 on Sep 7, 2018
I had purchased a laptop (Make asus) on amazon on december 30th, 2018. At the time of purchase it was mentioned as the warranty of one year on amazon website.
Laptop was in good condition but i faced some issues with keyboard since last 21 days,
So i called customer care of asus india on 4th of september 2018 and discussed about the issue. Their representative told me that they will arrange onsite service within next 48 hours. But on 6th september 2018, the asus india representative told me that the product is out of warranty. And to get the warranty approval send the invoice on the email i'd provided by him. So i had sent the invoice on same day. But i have not got any response till date.
Complaint marked as Resolved Oct 21, 2018
Keyboard replaced

Complaint Status


[Sep 09, 2018] Asus India customer support has been notified about the posted complaint.
Updated by sande19, Sep 08, 2018
No any response yet
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Some of my asus laptop keys stopped working. So i went to the asus service centre at faridabad Sector 37. they asked me to deposit rs 2000 in advance which i did. after one week, they are asking, it will take 17 more day. is this the type of business asus is running. a customer has to wait for one month for a keyboard. really poor service.
sorry for bad experience

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    2%
    Complaints
    736
    Pending
    0
    Resolved
    17
    phone
    +91 85 5423 8449
    location
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    Asus India - warranty not approved (case number 180925640)