Asus — Replacement request

Address:

New Delhi, Delhi

Date:- 30/05/2015 To, ASUS Company Sub:- Complaint letter for ASUS Zenfone-5 & Replacement request Sir/Madam, I am Rajesh Pant, I have purchased ASUS Zenfone-5 on 28/11/2014 via Flip kart Service provider. When I purchased ASUS Zenfone-5, I am happy with us before 3-4 months it’s working well functional but after sometime it’s creating many problem like 1. while connecting the charger, charging signal showing but not increases and it will be take 7-8 hrs to 40 -50 % charge. 2. While dial the no and during the conversation suddenly signal was collapses and sometime automatic switch off. Then, I contact with ASUS customer care no he/she suggest to me visit near centre then I went to Regression Service centre, Modi Tower Nehru Place, Its so far my current location but I will take some time and managed accordingly and take a leave in our office and visit service centre. After that he take my cell phone and connecting the charger but at that time charger was working to another phone but he/ she said to me, if you are not satisfied so you submitted your cell and our technical team find the diagnoses on same days when I reached the office he call me and say’s we are changing your mother board due to technical issues and we are ordering your part and when we get the part we will inform you and you collect your cell phone on that day. After 4-5 days he/she call me and informed to collect your phone and next day I will again take a leave and received our cell phone. But sir/madam when I collect the cell phone before 1 weeks its work good but again create major problem and I am afraid for that kind of issues which was generate by this phone. The all issue are same which was describe given above but one problem was increasing this phone will generate a high heat and the temperature was increases very hot and I am not able to take this phone on my pocket because its generate heat and sometime I am also think the phone was blasting. Sir/ madam I am many time contact with customer care and he/she given response to finally go to replacement your product and this is only one way to faith with your company again, otherwise, I have no way to take this phone as a user if the all queries are solve I take this phone but if is it not doing any action. We will take a legal action with ASUS Company because sir my product is also warranty period and as a consumer it’s my right to received satisfaction and well working cell during warranty period. So sir, I am very humble request to you please replace this product and provide same product which was I using. I am very loyal customer in ASUS zenfone but in that time I am facing very uncomfortable problem which was facing continuously. So I request do something. Kindly revert my query answer, I am waiting your reply please answer me as soon as possible. It’s my product details given below SN:- EAAZCY040562 P/N:- 90AZ00J1-M01380 WLMAC:- 382C4A3FDD22 BTMAC:- 382C4A3FDD21 Thanks & Regards, Rajesh pant Contact No- +91 [protected] Pushpanjali Crosslay Hospital W-3, Sector-01, Vaishali, Ghaziabad, Uttarpradesh 201012