[Resolved]  Asus — Tablet screen severely damaged by service center

Address:

Nilgiris, Tamil Nadu

NAMASTE..

REF- Complaint number A[protected]. (This number was given to me by Asus customer care today).

Few days ago, I have arrived at Coonoor India with a problem in my tablet: it would not charge, so the battery remained empty and the tablet would not turn on.
This tab was purchased through AMAZON.COM on August 29th, and shipped to me from the U.S.
I have brought it to one repair shop, and was kindly offered to send the tablet to the nearest service center in Coimbatore.
These are the details of the service center:

Rashi Peripherals Pvt. Ltd,
Tatabad, Sivanandha colony, Coimbatore.
Phone :[protected] / 4369681
Direct line :[protected]

The person who was handling the tablet was: Mr. Sreenivasan.

After two days, I got a message through the repair shop, that the above mentioned service center offers me 2 options:
The first one: in order to detect the problem, they will have to open the tablet. That is done with pressure, and may cause a minor crack on the screen. It will cost me 500-1000 rupees.

The second option: I can decide to replace the display with a new one, and pay around 13, 000 rs.

OBVIOUSLY ! I asked them to please return the tablet to me, and not to do anything !!!
The screen was shining new when arrived in Coimbatore, and I want no crack on it !!!
That message was clearly conveyed to Mr. Sreenivasan.

While waiting for my tablet to return to me, I got a VERY DISTURBING mail yesterday.
It was actually addressed to Mr. Deepak, the kind fellow from the repair shop in Coonoor, and a copy was sent to me.

This is the content of the mail:

Dear Deepak sir,

As discussed over phone, we have received your unit with a crack in touch display.

You have dispatched the unit for no power on problem. We have sorted out that problem and the touch works fine even in screen crack. The crack has developed further while reassembling the unit after sorting out the issue.
The cost of new LCD display costs as below:
CCOKCT047729
TF700T
LCD panel
TF700T-1B 10.1 WUXGA GL (LED)
13200 5% = Rs. 13860
Service charge Rs. 800 (Incl tax)
Regards,
Ambika,
RMA Coimbatore.

I COULD NOT BELIEVE I WAS READING THAT !!!
After calling the repair shop to warn me that some crack MAY appear if they open it, they now claim that the tab ARRIVED with a crack on the screen !!!

THAT IS AN UGLY LIE I WOULD EXPECT ONLY FROM SOME SHOP IN THE MARKET, NOT FROM A COMPANY AS ASUS...
THERE WAS NO SCREEN PROBLEM, NON WHATSOEVER !!!

They KNEW that if they will open the tab, the screen will be damaged, and asked me to decide what I want to be done.
That logically means/shows, that the crack was not there from the beginning.

HOWEVER, THEY WENT ON OPENING THE TAB, CAUSED A SEVERE SCREEN PROBLEM, AND NOW THEY SAY IT ARRIVED LIKE THAT, AND IT IS EVEN WORSE AFTER THEY OPENED IT...

HOW COME ?!!!

NOW THEY RUINED THE SCREEN, AND TELLING ME TO PAY nearly 14, 000 if I want my beautiful screen back...

That is not tolerable by any terms !!!

THEY PROBABLY ALSO WANT ME TO PAY FOR THE "PROBLEM THEY FIXED".

I am expecting ASUS to take FULL RESPONSIBILITY for the damage done !!!

How come I give the tab to fix one problem, and get it back with a much much worse problem... which costs a fortune to fix ?!
Than asked to pay for it.
I see that service center 100 % liable for the damage done.

Today the tab arrived back from the service center.

We were SHOCKED to see the condition in which it has arrived... !!!

The screen looks as if someone smashed it against the wall... !

We have called MR. Srinivasan, who admits FULLY that the damage was done by him !!!

The joke is: He offers to participate in HALF of the screen cost...

Very "generous" of him, hu ?! asking me to pay for his "work".
Also... the tablet returned with a note from the service center that claims:
that the tablet is being returned in a screen damaged condition.

Attached is a photo of the tablet after the receiving it from the service center in a damaged condition, and a copy of the note that came along with it.

I want to also mention, that I am not a native of India.
In any other country, if the slightest damage would be caused by a service center of a company such as ASUS, it would be fixed at once, and even a full replacement of the tablet would be offered to me.

I expect a fast response to my complaint...

Thank you

Shira