[Resolved]  Axis Bank — About credit incorrect atm txn and

Address:	Mumbai City, Maharashtra, 4000 70
Website:	www.consumercomplaints.in/new_complaint

Hi,

This is with reference to my recent bills that are unpaid due to your lack of investigation.

Of the recent bill that shows payment of more than 3000/- Rs, I’ve only made transactions of 500/- and 170+/- at Big Bazar and Burger King respectively.

You state that I’ve made a ATM withdrawal of 1500/- on 4 January 2016. When I’m completely aware of the charges for doing ATM withdrawal with Credit Card (CC), how would I do this unwanted txn. I completely deny that I haven’t done this txn for what you are now incurring charges for it.

I’ve raised complaint with the customer care and also on their advise I’ve filled a Dispute Form in Axis bank branch at Kamani (Kurla) – 70. The lady Mrs Fernandes took the form filled by me and said that she’ll contact me herself. It’s been almost a month and I’ve not received any call from her or from you customer care. You people are just worried and interested about incurring unwanted charges and levying the wrong ATM txn on me.

You’ll see, since I’ve this CC, I’ve paid all my bills in time. On seeing this wrong bill, I’ve not made the payment for it yet, as I don’t want to pay the unwanted.

Please do the investigation at your earliest, It’s you system error about the ATM withdrawal. Please get back to me at your earliest on my registered and this email address too. I’m now available at this email ID for now. Once I’ve your positive response, I’ll make the payment only for the txns made by me. Please don’t get me faulter in Cibil record.

I want to be your customer for longer as I could, but it’s now very frustrating that you are levying an incorrect txn on me and lacking behind with investigation. Because of which my CIBIL record is at stake.

My CC number is ending with xxxx xxxx xxxx 4705.