[Resolved] Axis Bank — account got blocked /freeze without information

Ress

from Mumbai, Maharashtra

Address:

Dehradun, Uttarakhand, 493221

Firstly i have opened axis bank asap account through mobile app, and i have completed my kyc and signature in the bank even after that in axis bank mobile app its still shows that i have to complete my kyc from the bank. I have visited the bank many time and the staff and bank manager has told the its a technical error and my kyc is up to date, but after a year its gets closed automatically and the bank manager is telling that my kyc was not updated and it was deactivated and i have to open a new saving bank account now. I have opened saving account from that bank again and now after few months its gets freeze with out any intimation. What kind of customer service is these, such a pathetic service from a well know bank customer has to suffer because of not proper trained staff. Kindly provide proper training to the your staff before place them at the bank. Feed up with these kind of service.

Was this information helpful?

No (0)

Yes (0)

Jan 2, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.