[Resolved]  Axis Bank — Amount deducted, but the transaction failed

Address:Kanpur, Uttar Pradesh, 208025

I tried to add money to my PayTM, Rs.3025 the amount got deducted from my account but the money was not added to my PayTM wallet. The Paytm support told me that they have confirmed with you guys that there has been no transaction done. It has been more than 24 hours, I have already sent an email to you guys, so far haven't heard from you guys. Could you please look into this matter?
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Apr 1, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2017
Axis Bank Customer Care's response
Hi Varun,

It’s perfectly understandable that you’re very upset about what’s happened. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

Regards,
Axis Bank
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