Axis Bank — Anonymous transaction from axis bank atm

Address:

Faridabad, Haryana, 121003

Hi team,

I have an account in hdfc bank [protected].
On 23rd april an anonymous transaction has been done from my account from axis bank atm. i withdraw 2, 500 from hdfc atm and after 5-10 minutes later around 8.41 am i got a message of 10, 000 withdrawal from axis bank atm. i am not sure what happened, i went back to the atm and checked but didn't found anything or anyone. even there is no guard there. i wonder how come a transaction can happen when the card is lying with me.

I lodged a complain in hdfc but still there is no response i got yet.in axis bank also i lodged a complaint[protected] but they are saying this is the matter of hdfc and they will take care of it. both the banks have one single statement that we are not liable of anything, i wonder then who is liable who is it me being a common man.

I am a daily bread earner and this type of fraudlent issues cannot be accepted and even for such a big amount.

Kind request to look into this asap and take the actions accordingly.

Thanks!