Axis Bank — Axis Bank - Amount debited but did not receive the merchant - Google Pay issue

Hello Team,

I am Swapnil Kamble.

I have made a merchant payment via UPI from my HDFC BANK ACCOUNT and money is not credited into merchant's account. I have checked all the payment proof of debited amount it was debited from my bank.

The transaction I have made for 3, 000 via BHIM app to GPay merchant account.

Amount - 3000 /-
upi - gpay-[protected]@okbizaxis
Transaction ID[protected]

The transaction supposed to credit into merchant account linked with GPAY that is Maharashtra bank.

After contacting with the HDFC customer support, I have got the below details about the transaction. The amount has been transferred to the below account number.

Beneficiary Bank: Axis Bank
Beneficiary Account No. : [protected]
Beneficiary IFSC: UTIB0000000

Could you please help me in getting the refund to my HDFC Bank account?

I have attached all the proof of transaction. please revert back to me at [protected]@gmail.com
Register Mob - [protected] / [protected]