[Resolved]  Axis Bank — axis bank credit card - deducted money of cancelled orders

Address:

Ambawadi, Ahmedabad, Ahmedabad, Gujarat, 380018

In oct month i purchased one product from flipkart on emis using an axis bank credit card and as per the order, i have to pay for one product only but axis bank has started to deduct money for 3 products for last 4 months. Yes, in oct month i did three orders but i already cancelled 2 orders immediately and got refund from the flipkart so axis bank also got their money refunded. Now, what bank did here, they converted my cancelled orders into emis and every month they have started to deduct money from my axis bank saving account without confirming to me. So, i called axis bank credit card customer care, but every time when i call customer care then the first worst thing i faced, no one is responding the call immediately however i waited for long time to speak with them, i tried 4-5 times to talk with them. I explained the whole situation with them and also requested them to stop emis of cancelled orders & refund the amount which they have deducted but still they continuously deducting the emis from my saving account. One more thing, i personally visited axis bank credit card department, ambavadi & axis bank, mansi circle branch in ahmedabad but i didn't get the solution. No one is taking serious interest in problem which i am facing.

I am attaching the statement of credit card, please check.in that, you will notice one product has multiple entries with same amount of installment & highlighted the entries of cancelled orders.

Please help me to get refund (Including principal, gst and interest amount) from axis bank. They deducted total 4 installments of 2 products.

Details of 2 cancelled orders:

1. Rs. 19920 ref# 8982911
2. Rs. 18659 ref# 8943284