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[Resolved]  Axis Bank — Axis Bank deduction of brn-pymt-card done without prior information

Hi

The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

A deduction of rs 1792 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

I've paid all bills and charges before or on time always. Still such deductions are being done.
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Jan 4, 2022
Complaint marked as Resolved 
Resolved from axis bank
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
Axis Bank Customer Care's response
Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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Same here.
My due date is today & I paid Rs.4798 dues on morning 8:37AM, Amount deducted then but not reflected in Axis App and At. 3:27PM I have A new msg of deduction of RS. 4798 from my account in BRN card payment.
Please Help me & Give my Amount Refunded As soon as possible

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