Axis Bank Complaints & Reviews

Hello Axis Bank Support team,

I had requested Axis Bank-Habsiguda branch to close my salaried account around 2 years back.

Today, I received a call from their call center and found there was a debit of Rs. 600 in Jan. 2020 and the account is still operational despite not using the account and requesting the closure of my account more than 2 years back.

I request Axis Bank authorities to immediately close my account.

Thanks.

Sir/Madam
1. I have an saving bank account in Axis bank Dalhousie road branch in Pathankot. As the services were satisfactory I had opened accounts for my wife and daughter as well.

2. I alongwith my friend planned a family trip to Dubai (UAE) from 14 dec to 21Dec2021 for which Forex card was needed and on my enquiry about the same in the branch, I was assured of the flawless service and hassle free topping up either by self through axis bank app or by just giving a message or a call to the bank( The manager or dealing staff).

3. On 18 Dec 21, I wanted to top up my forex card but wasn't able to do it, so made a request to the bank. (Please See screenshots attached ). Am sorry to state that the response was very tardy n shabby to say the least. Just imagine the state of a person in a foreign country with no money and people on the other side who were making all praises of forex card and giving assurances of prompt help were least helpful and bothered. Last message "wait sir" was recieved from the manager on 20Feb2021 at 2:45pm (UAE local time) and thereafter nothing heard at all.

4. Distressed I dropped a message to to my relationship manager (RM) from ICICIBANK as I am also holding an account in this bank. Much against my inner conscious I went in for Forex card from Axis bank based on assurances by the staff that turned out to be false. Within a no time, I recieved a call from ICICIBANK RM who helped me activate my icicibank debit n credit card as a result of which I was able to meet my expenses there. I transferred money from axis account to icicibank for that.

5. In view of the above I have now decided to close all my family accounts beginning with transfer of funds as no amount of explanation etc is going to undo the mental agony and torture one had to go through, more because o[censored]nresponsive and "couldn't careless" attitude of the bank. Otherwise to my mind, this is a fit case for taking the bank to banking ombudsman/consumer court for deficiency in service, deliberately perpetrated by negative attitude and ineptitude of the staff.
6. Nonetheless, will wait for the reply.
7. Warm regards
Arjun Singh Guleria
A/c 91901******7387
Axis bank Dalhousie road Pathankot
[protected]

I have tried several times to log into my internet banking and also asked help from the Axis bank branch in burdwan where i hold the account. Till date i have not been given any assistance. This happened after the omni upgrade.

Dear Sir/Madam,
I have been attempting to close my saving bank account with Axis because i'm in urgent need of funds.
But Axis bank branch of Dwarka sector 5, New Delhi have delayed the process and are not providing me the full and final amount of Rs 44494.29.
The ordeal started on 10 Dec 2021 when i visited this branch and pursued them to close my account. Initially the contact person asked me to visit again as the systems were down. Upon much insistence the person agreed to take my request in a form. The person Ms kritika phone [protected] advised that after 4 work days the account will be closed and Demand draft of the closed amount will be sent to me at my address Upon calling that person i was again and again told that it will take more time to close the account and refund the amount.
I have since then approached the Axis bank nodal officer but the response has only been partial. They have told me that account is closed but have field to provide me the DD of Rs 44494.29 until now.
Even after Multiple emails and calls to Axis bank customer services i have not received the Demand draft of the full and final amount.
I have opened multiple tickets with Axis bank customer services over the course of last 3 weeks but they have not provided me the full and final closure mount.
There are three Ticket references are .[protected], 71028723 and 71023304 .
i'm attaching here the counterfoil of submitted account closure form and the emails received from Axis bank.
Kindly help to get my full and final amount

I want to change my personal loan emi date from 5th to 10th of every month. Since our salary falls on 8th of every month. My loan account no PPR[protected]. I tried all the resources to reach out the bank but not able to do the same. Pls provide us a proper portal to handle this changes.

Thanks,
Devi

So I received a call today 27/12/2021 at 17:42 PM from a person named Shiv Kumar number [protected] asking me information about person named Patel I said I do not know him he gave me his address and said he has given my number as relative/friend on his credit card application and now his payment is overdue. I was shocked that my number was used like this hence I asked more information he had no information of mine just the number I said I do not know much about it. and suddenly he started yelling - kaun paisa bharega and etc I was quite polite since beginning and asked him to verify details but he did not stop and started threatening me . Then I told him I am an adult I know the process if you have so much information about that man why you are not going to police even I can file complaint seating at home. To which He replied uska sath de rhe ho, usse baat karao and etc. He was non stop and yelling whole time. Then I said enough I am trying to resolve because my number is misused and still ready to cooperate. I was at office and he was asking unnecessary things like go to his place and give me the money or there will be big issue. I was surprised at that tone of threatening and said I know bank process Give me your team leader number he said few things and disconnected.

I have given a form to stop ecs mandate on 2nd December 2021 at Noida Extension branch but unfortunately branch didn't take any action even I made many visits to the branch they said it will stop, its on processing, etc. It's almost month over still no use in visiting the bank. Also cheque return charges of Rs. 1300/- each has been debited from my account every month for that also they didn't provide any clarification. I think it's better...

Sir/mam
i am giving EMI and late payment charge every month there is no due s but your agency giving my number of dialer which start the call from 7 am to 7 pm 10 to 15 time in between agency executive do misbehave with me even abuse my time even also if my wife pick up the than also use abuse that the reason my wife has gone in depression and start the tablet of BP and headache
i am doing the complaint after long long time when my position is out of control
regards
j s rana
[protected]
[protected]@gmail.com

Whenever i tried for online transaction with my debit card it gives error that mobile number was not updated please go to nearest branch.
i go to branch 5 times but every time they say that the mobile number is updated please help me.

My account balance is been deducted without any information or confirmation

There have been several unknown deduction from my account took place through this TIPS/SCG/MCC/22.12.21/OM PETROLEUM. And it is clearly not authorised by me or my joint account holder please do something immediately and stop this deduction and also i want all my money to be refunded.

I am not able to recharge my fastag because of some KYC issue, and when I called customer case just update PAN and after 15 min things should be fine. There you go, it was just the beginning of the problem. Called again but customer had no other option, then sent multiple emails to etc.management but team have not responded even after almost a day. I don’t need to explain the problem I face on highway due to this.

Respected sir/madam,
i have paid so much interest in axis bank credit card since last 2 year,
but still my outstanding amount grater than my axis cc limit, im in trouble now i want to settlement now as less as amount.
because of my job which is drop down for the last 4 month.

I availed loan on floating interest basis during Feb 2018. I checked recently that the interest rate on my loan is 7.45% whereas Axis bank is providing loan at 6.7%. Although my account shows floating rate, the rate is not being revised by the bank as per latest rates.

I am writing this email to seek help in payment of my brother's credit card due which he is unable to pay at this time.
I got a call from someone in the Axis bank credit card department (i am guessing he was a collection agent). He asked for one installment promising for a settlement after that. Now he is not responding at all. And i really need help in this matter. Please call me at :- [protected]
===================================================
Below is the agent ph number: [protected] Name:- Tyagi

Thanks and Regards,
Aditya Dayal
Mob- [protected]

Sir, 20 dec 2021 someone said to he want pay for my bycycle from olx. And wrongly deducted money from my account at your branch UTBI0000000,
Reference I'd [protected]. Branch code is showing invali. This was a fraud transaction .
Sir, I request honour to hold the account of this fraud and refund my money to my account at the vice versa.
Your faithfully
Ankur Hazarika
S/O Babita Hazarika.(a/c holder)

I am having savings bank account in axis bank and from the last 4 days i am unable to do online transactions from axis mobile app and Google pay and on other platforms also as it is showing that beneficiary account is frozen

Dear Sir,
Name: S.Muthuraman
Card No.; [protected]
Contact No.: [protected]
Address: 12/12 Subburayan Nagar 2nd street, Kodambakkam, Chennai 24.
W.r.t above details, here with brought to your knowledge that
1. Card settlement letter received for Rs.4, 00, 500 on 03/11/2020
2. 1st Installment Payment is made Rs.1, 10, 000 on 06.11.2020
3. 2nd Installment Payment is made Rs.75, 000 on 09.12.2020
Due to Pandemic issue, office is locked and no salary, unable to continue the installment
4. As per Axis Bank representative advice, Stabilization payment Rs, 22500 is made on 17.03.2021 and
Rs.22000 is made on 17.04.2021.
5. As per Axis Bank Representative Advice, broken settlement is generated and then payment is made Rs.151000 on
07.07.2021.
Based on your representative advise, all the payment related with settlement is made and its transaction details are enclosed for your reference. But so far not received NOC letter.

Request you to release the same.

S.Muthuraman

Hi i have paid my credit card dues 32, 081 my limit of card is 40, 000Rs . Then again they have charged me 1378 today that on 21 St Dec . I have paid all dues . I will not pay this kindly take actioi want to closed my credit card

A wrong transaction happened on 26/08/21 and 27/0721 from my IDBI A/c to UPI ID: chhote.[protected]@axisbank instead of chhote.[protected]@axisbank.
The transaction ID: Date Amount
[protected]: 26/08/2021: Rs. 25000/-
[protected]: 27/08/2021: Rs. 25000/-
I have request the Axis Bank to refund the money but no action is initiated by the bank till date, complaint was logged through IDBI Bank, -Indore branch, and communicated to Axis Bank CRS, operation head and branch head of Axis Bank -Mohali, where the chhote.[protected]@axisbank, account holder belong .
I have been requesting and taking continuously follow-up through mail from the Axis Bank, but not getting any solution nor refund of the amount