[Resolved] Axis Bank — axis bank fastag applied on 9th dec 19 not issued | |
I had applied for the fastag from axis bank fastag portal on 9th dec 2019. I paid all the charges and received customer id & fastag wallet id [protected]. But the physical fastag is not received from bank. Started calling their customer care and raised service requests. Sr[protected], sr[protected], issue not resolved yet. Now their customer service number is only giving new year ads not able to connect. They are not providing a tracking number or sms which clarify the current status of fastag. Was this information helpful? | |
Jan 17, 2020 Complaint marked as Resolved I have not received the FASTAG applied on 9th Dec 2019. The problem is NOT Resolved.
Update on 4Jan 2020:--
After a lot of calls and follow ups Received a mail from [email protected] with subject "AXISIBRM=100-260-932". The mail had a snapshot of Waybill number 40132431791 showing that item is delivered. Waybill, the item is showing delivered to some address at Delhi instead of delivering to Kochi.
Tried calling the customer care 18004198585, which did not connect instead containing advertisements. waited for 15 minutes on call. Did not connect.
Don't know how to proceed.
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Update on 10 Jan 2020
There is no call or resolution from the Axis bank. I wrote to etc. management to close my FastTag account with Axis bank and refund the security deposit.
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Update on 17 Jan 2020
No reply from Axis bank team on closing account staut or refund of Security deposit. I have reminded. Seems they value less for customers. Axis Bank customer support has been notified about the posted complaint. | |
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