Axis Bank — axis bank fastag not even created yet

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I have applied for the axis bank fastag on 6th dec. 200 bucks were deducted, however neither a wallet id has been generated as of now nor it has been dispatched from the last 16 days now. This is a pathetic service, as i am not sure why money was not refunded, if there has been no information shared with me yet. I have to travel out of town in next 3 days now, so tell me what should i do, wait in a long queue and start abusing axis bank for such a pathetic service or will i get any revert soon.. Attached is the payment receipt.