Axis Bank — axis bank is not refunding money

I had made one transaction of amount rs 5029 via gpay on 27th november, 2019 to mi company on mi.com. The money got deducted from my account successfully. My bank icici has shared the rrn/transaction number, mi's bank account number in which the money got credited and their ifsc code. I have shared the received information to mi company but still they are saying that they have not received the money.

Icici customer care has shared the below details with me :

Rrn number :[protected]
Mi's bank account number in which the money got credited : [protected] (Axis bank)
Ifsc code: utib0000000
Vpa : mi. [protected]@axisbank

The given account number is suspense/secret account of axis bank. Axis bank is neither passing the money to the beneficiary (Mi) nor refunding back to the customer (Me).