Axis Bank Complaints & Reviews

Address: G BLOCK HARI NAGAR JANAKPURI, New Delhi, Delhi, 110058

Date of incident - 10 dec 2019
Client number - [protected]

Fastag was ordered on 10 dec and there is no delivery status for the vehicle details entered on bluedart tracking section.

How to check the fastag delivery status.

Kindly let me know the steps to check the status and delivery time for the fastag.

Also the toll free number for fastag is not working. Have tried calling...

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19 Comments

Address: Lucknow, Uttar Pradesh, 226016

I have ordered fastag for my cars on 30th of november but i haven't received any of them yet. I received the messages on same day of ordering informing that the fastags have been generated. It is mentioned on their website that fastags will be delivered in 7 days. There's no option of tracking whereabouts of fastags neither online nor on their helpline.

Dec 16, 2019

Complaint marked as Resolved

Fastag received

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

Dec 16, 2019

Updated by Userankur Received all the fastags.

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U

Userankur

from Gyanpur, Uttar Pradesh

Dec 13, 2019

I have ordered total 5 fastags but its showing records for 2 of them only. What about the remaining 3 ?

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I had applied for fast tag on november 28th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 2 weeks already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details

Account type wallet id etc customer id
Retail [protected] [protected]

Dec 16, 2019

Complaint marked as Resolved

The bank customer service team has resolved the issue. Even though it was not as per the timeline which bank had mentioned. I request bank to keep the customer informed regarding the specific timeline which would take to fulfill the service requested.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank

Dec 12, 2019

Updated by shreekanth karnad my registered mobile no is as follows :
+91 [protected]

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

Dec 12, 2019

Updated by shreekanth karnad Hi, that is the exact information which i needed ; when will it be dispatched?! I tried tracking the shipment in bluedart using vehicle no, which said no shipment of that number exist. Kindly clarify

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Verified Support

Dec 13, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Dec 16, 2019

Updated by shreekanth karnad Today i have received the tag. Thank for your timely and prompt response.

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S

shreekanth karnad

from Shimoga, Karnataka

Dec 12, 2019

my registered mobile is as follows :
+91 [protected]

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K

keerthesh Alva

from Hyderabad, Telangana

Dec 14, 2019

I had applied for fast tag on December 5th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been more than 7 days already since i received notification . Kindly look into the issue. Following are the fast tag details

Wallet id [protected]

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K

Khushdeep Kapoor

Jan 25, 2020

i had applied for fastag on 18 jan of this month and got a message to delivered with in 7 days but till now no tracking no or any other information regarding fastag.Your helpline no is not working and did not get any response from your side.

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P

Praveenkumar Koti K

Aug 29, 2020

i have balance of rs-1200 in my fast tag but in toll plaza my fast is not working when i asked by calling customer of axis bank they said its active and balance is available then why amount is not deducting from axis bank fast tag?

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Bhavesh Chhabhaiya

from Ahmedabad, Gujarat

Mar 31, 2021

I have order fast tag on[protected]. I have got SMS for payment and fasttag will be deliver with in 7 days.
But when I have call customer support they are telling that we didn't receive your fasttag application with this vehicle number. If they didn't receive application how would i got SMS for payment.

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Address: Chinchwad Pune, 411033

Dear sir,

I have applied for the mortgage loan at axis bank, rahatni branch, pune.

My loan is sanctioned after 2.5 months followup with axis bank which is highly frustrating that having private bank it takes forever.
In addition i have already paid the home insurance policy for the flat around rs 6000/- per year.
Now after submitting all the original documents & signed the documents for mortgage...

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Address: C 31 sanchar vihar I.T.I limited Mankapur district gonda, 271308

I have applied for the fastag from axis bank fastag portal on 29 december 2019. I have already paid all the charged but i didn't get any response from axis bank. Fastag is not received from bank and their customer service number is also never responding.

Now about 2 weeks have passed, didn't received fastag. I have several times to them but every time they are asking to wait. Other fastag providers are delivering in 7-8 days, but in axis bank more than 14 days have passed still i am waiting to receive.

Kindly help and interfere in this matter.
Regards
Aditya verma

Axis Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by adiverma1234 Reply from axis bank is attached for reference

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.

Dec 12, 2019

Updated by adiverma1234 I have already written so many times to same mail id but still no progress is seen everytime they are asking to wait.

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Address: 4A shyam square south, , Shyampark, Kolkata, West Bengal, 700003

I have ordered for fastag for my car on 2nd December. Today is 11th December and still i have not received anything. I have not received any call or email regarding this delay. There is even no option to track my order.
Attaching the fastag order receipt.
My vehicle number is WB06A 2181
Please let me know what should be my course of action and if i will get my fastag or not.

+1 photos

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.

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Address: Ludhiana, Punjab, 141001

I applied for fastag... and the related payment was paid in full but till date I M.unable to get the status of the same.. .neither does the customer care team respond nor does the fastag customer support respond... I got the vallet I'd but not the physical delivery of my fast tag..
Have also visited the bank branch but the casual attitude of employees is intolerable...
Kimdjy get the concern resolved

+1 photos

Jan 19, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Mylapore, Chennai, Tamil Nadu, 600061

I have applied for fasttag thro axis bank on 27th november 2019. Wallet number alloted by them but till date the same has not been delivered. With use of fast tag mandatory in toll gate the fast tag is not delivered till date nor any intimation from axis bank made so far for delivery which is troubling me deeply.
Request for immediate delivery. From axis bank...

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Address: 560034

I have recharged the amount of rs 200 to my walletid, but amount didnot credited to my walletid. Really very hell bad service from axis bank.
Actaully i have created my account in 2017 dec. That time i didnot receieved my fasttag itself. Now i called to customer care then they are telling me to recharge again. If i recharge 200 rs now the amount itself is not credited to my account and i am unable to place the request for TAG reissuance.

Axis Bank customer support has been notified about the posted complaint.

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Basavaraj Madiggond

Jan 24, 2020

I have placed order for Axis bank FASTAG on 1 Jan 2020. I received transaction ID as well as URN for my successful transaction of Rs 400. Even after 25 days I have not received any WALLET id or FASTAG. After 25 days I received a mail from bank that my transaction is failed. Very pathetic.

axis bank fastag fraud - Comment #3634815 - Image #0

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Address: C block 2nd Floor BSES Bhawan Nehru Place, New Delhi, Delhi, 110019

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 21st nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: AKURDI- CHIKHALI ROAD,, Pune, Maharashtra, 412114

Hi My self Ramu have purchased Fastag from online portal of Axis Bank on Dt. 01.12.19.
But till today it is not delivered physically. However, wallet ID is created and receiving messages from Axis bank.
There is no email /tracking information for correspondence regarding Fastag delivery and your helpline numbers continuously unanswerable.
this is not expected from AXIS bank.

Axis Bank customer support has been notified about the posted complaint.

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I had applied for a fastag at axis bank, tiruvalla, kerala on 25.11.2019 and had been told that i would receive the same within 7 working days. Today is 11th december and have still not received the same though i have received wallet id. I would be travelling next week and with cut off date for fastag as 15th dec, i require it very urgently. Having taken it at axis bank, i am unable to take it at another bank, since my phone number is linked with it.

Kindly let me know when i will get my fastag.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Pradip0310

from Mumbai, Maharashtra

Dec 11, 2019

I have applied for Axis bank fastag on 23-11-19 and received mail communication from bank about receiving of the same within 7 days but still don't get it till 05-12-19. Customer id[protected]

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

N

Niranjani Ramanathan

from Coimbatore, Tamil Nadu

Dec 11, 2019

Ordered fastag with axis bank on nov 28 2019 but did not recieve till date and no other correspondence has been received.

fastag not received - applied more than 2 weeks back - Comment #3604413 - Image #0

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: L.K.S Complex, 2nd Floor, No.309,10th, Main,1st Block,Kalyan Nagar, HRBR Layout, 560043

Hi,

I had applied for fastag on 22nd nov 2019 through axis bank's official website. Except for the acknowledgment receipt i did not receive any updates and tracking details. Multiple calls to the provided customer care number were not answered even once. I have also mailed to the etc. [protected]@axisbank.com thrice and still no response regarding the delivery status of the tag.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 24, 2019

Updated by pShivakumar0 It's been 32 days since I ordered fastag on Axis bank website, but still not even a single update or SMS received regarding the tag. Please let me know if I will be getting the tag and when. If it is not possible to process my request, kindly refund the amount soon. I will order through some other vendor.

Dec 24, 2019

Updated by pShivakumar0 Please find the receipt details below:
Receipt Number[protected]
Lead ID[protected]

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Address: Gandhinagar, Gujarat, 382028

Sir / madam,
No customer care numbers are working. I apply for fastag in axis bank website portal before on 30th november 2019 but still did not received. Visit axis bank kudasan branch gandhinagar but bank did not take responsibility. I already pay for fastag, did not get yet, kindly do the needful.
Vehicle no: gj18be9203
Wallet id: [protected]
Customer id:[protected]
Mobile no: [protected]
Awaiting for warm reply..

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 12, 2019

Updated by Naman10590 Axis Bank Customer Care
Thanks for the response...
I attached portal snapshot for your reference..
Kindly update the issuance
from where can we see issuance status ? tracking of shipment etc..?
Awaiting for your warm reply...

Naman Dave Pankaj Dave
[protected]
[protected]@gmail.com

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This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 02/12/2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we request you to share your registered mobile number for further assistance. Regards, Team Axis Bank

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Brijesh Lotlikar

from Mumbai, Maharashtra

Dec 11, 2019

I had got a call from axis bank department regarding free credit card and everything was done finally when I received my card they gave me paid one and I cancelled the card and got a request token from axis bank but still not cancelled and they are charging fine on me I will definitely file case on them and report to the reserve Bank of India.

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we regret the inconvenience caused. Please share us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Address: Faridkot, Punjab

I applied for axis fastag on 05/12/2019 and i paid all the charges. I received fastag wallet id but i didn’t receive fastag physically. Estimated time to receive fastag was 7 days. But till date i haven’t received my fastag. Fastag becomes mandatory on 15/12/2019 and today is 11/12/2019 due to which it is a matter of concern. So kindly look into it and make the delivery as soon as possible.

Jan 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 16, 2019

Updated by Param941 When will i get my Fashtag ??

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Nishith Murab

from Noida, Uttar Pradesh

Dec 11, 2019

This is my 12/13 years account and from yesterday I am getting below error message whenever i am trying to access the Payments menu option. Due to this issue I am not able to do third party fund transfers. Please resolve the issue ASAP.

"access to the menu is not available. Please contact bank administrator"

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we regret the inconvenience caused. Please share with us your registered contact details and the screenshot of the error for us to check and assist you. Regards, Team Axis Bank.

P

Param941

from Chandigarh, Chandigarh

Dec 13, 2019

HEllo Axis team, There are already 15 day complete, still wait for any message. Please refund my money.

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I have applied for Fastage from AXIS BANK portal on 2nd Dec 2019.
Noone is answering on Customer care number[protected].
As per Govt rule from 15th Dec onwards we all have to follow fastag rule.
But till date I have not received my physical fastag sticker.
I have to start traveling from 13th Onwards, but since I have not received my sticker I am not able to plan. Please resolve it

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: New Delhi, Delhi

This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 29th nov. 2019. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Kottayam, Kerala, 686521

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 30th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id. There is no customer care number/ tracking options provided.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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