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Updated: May 25, 2026
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Axis Bank reviews & complaints page 213

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M
MABaseer
from Jaipur, Rajasthan
Dec 12, 2019
Resolved
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Resolved

I have applied for a fastag card on 4th dec and received a message on 10th dec, that the same is dispatched vide bluedart courier. However till date this is not delivered and there is no status update on bluedart website.

The following are my particulars

Wallet id is [protected].

Kindly update the status..

Ps. There is no response from toll free number
Jan 12, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2019
Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
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    H
    Harison Kunder
    from Ahmedabad, Gujarat
    Dec 12, 2019
    Resolved
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    Resolved

    Address: FF/8 BALAJI PLAZA OPP CHEIF JUSTIC BUNGALOW NR ORIENTAL BANK OF commerce bodakdev, Ahmedabad, Gujarat, 380054

    I have purchased fasttag online with axis bank on 25-11-19 it's been more then 3 to 4 week yet not received fasttag. And 24*7 customer care provided by axis bank[protected] is useless i call them more then 100 time no one received call then what is use of 24*7 service if you can't received a call i mail them 3 to 4 time didn't get response there also. This is way you provide services to your customer if you can't provide product stop selling it. I request you to send product or refund my money.
    Jan 25, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 12, 2019
    Axis Bank Customer Care's response     Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.
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      A
      abhinaharji
      from Bengaluru, Karnataka
      Dec 12, 2019
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      Address: 560068

      I have applied for fastag almost 15 days before but not yet received. How many more days it will take, if it is taking more weeks, please refund the amount which i paid.

      Wallet id :[protected]

      Customer id :[protected]

      Why so much delay, i will order through any other source, where they will assurance to get in 2-3 days. But do not understand why bank is delaying so lunch...
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 12, 2019
      Axis Bank Customer Care's response       Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
      Dec 18, 2019
      Updated by abhinaharji       I need my money refunded, it is almost a month now...
      Dec 18, 2019
      Updated by abhinaharji       Customer care also not worked, please refund the amount which is paid for fast tag, it is waste of time and money... I don't have time to call customer care, not at all good service.
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        B
        brindavanmohanty
        from Hyderabad, Telangana
        Dec 12, 2019
        Resolved
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        Resolved

        Address: 753008

        This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
        I had applied for fast tag on 27th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form.
        There is no tracking option is available on axis bank fast tag site.

        My mobile number is [protected]
        Jan 12, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 12, 2019
        Axis Bank Customer Care's response         Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
        View replies
        Not able to track from registered vehicle number.
        Reg Veh No is OR05AJ4636
        Kindly track and revert with the exact status asap
        Reply
        brindavanmohanty's [Complaint's author] reply, Dec 12, 2019
        PLease help
        Axis Bank Customer Care's response, Dec 12, 2019
        Verified Support
        Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
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          P
          pk102030
          from Gurgaon, Haryana
          Dec 12, 2019
          Resolved
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          Resolved

          I had applied for fast tag on november 29th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 2 weeks already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details

          Account type - saving
          Wallet id[protected]
          Customer id[protected]
          Mobile no. - [protected]
          Jan 12, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 12, 2019
          Axis Bank Customer Care's response           Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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            P
            PoojaTalwar
            from Pune, Maharashtra
            Dec 12, 2019
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            axis bank is not refunding money

            I had made one transaction of amount rs 5029 via gpay on 27th november, 2019 to mi company on mi.com. The money got deducted from my account successfully. My bank icici has shared the rrn/transaction number, mi's bank account number in which the money got credited and their ifsc code. I have shared the received information to mi company but still they are saying that they have not received the money.

            Icici customer care has...
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            S
            Sardarg
            from Kapurthala, Punjab
            Dec 12, 2019
            Resolved
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            Resolved

            Address: House no. 3925 St 5 hargobind pura, Delhi road, Ludhiana, Punjab, 141008

            I have applied for axis fastag sticker on 28th nov - 19, etc customer id[protected]. Still i have not received the sticker. I tried calling the customer care number [protected] multiple times but no response. I'm facing very bad experience with axis bank. Kindly request to look into this.

            I have paid inr 200 from my axis bank account online. Below is the email i received from axis fastag
            Jan 13, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 13, 2019
            Axis Bank Customer Care's response             Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
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              P
              Prarthna Sachdeva
              from Hoshiarpur, Punjab
              Dec 12, 2019
              Resolved
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              Resolved

              Address: Panchkula, Haryana

              I ordered fastag from axis bank website on 28th november. Till date, there has been no information whatsoever regarding as to when it will be delivered. A text message was received that it will be delivered within 7 days. And clearly, it has been more than that. I understand there might be processing delays, however, customers should atleast be intimated or an option should be provided to track progress. Greatly disappointed with the service.
              Jan 16, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 12, 2019
              Axis Bank Customer Care's response               Hi, we regret the inconvenience caused thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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                S
                ssekar62
                from Bengaluru, Karnataka
                Dec 12, 2019
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 562125

                I had submitted all kyc documents and a fastag has been successfully processed by axis bank on 2nd dec 2019. I received a sms stating that the fastag will be despatched within 7 working days. Subsequently, i received sms giving my wallet id number and links for recharging. I have still not received my fastag and checking in blue dart per axis bank directions also shows that no fastag with my vehicle id has been despatched.
                Jan 13, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 12, 2019
                Axis Bank Customer Care's response                 Hi, we regret the inconvenience caused and thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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                  P
                  Pramith Sankar Chowdhury
                  from Chennai, Tamil Nadu
                  Dec 12, 2019
                  Resolved
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                  Resolved

                  Address: 700061

                  This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
                  I had applied for fast tag on 21st nov 2019. It was mentioned that tag will be received within 7 working days from date of application.
                  But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.
                  My account no is [protected] and vehicle no is wb02aj3054.
                  Jan 12, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 12, 2019
                  Axis Bank Customer Care's response                   Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                  Verified Support
                  Dec 12, 2019
                  Axis Bank Customer Care's response                   Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                  Verified Support
                  Dec 12, 2019
                  Axis Bank Customer Care's response                   Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
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                    M
                    mrgoel6
                    from Delhi, Delhi
                    Dec 12, 2019
                    Resolved
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                    Resolved

                    This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag. I ordered for faridabad, haryana.
                    I had applied for fast tag in nov 2019 and it was mentioned that tag will be delivered within 7 working days from date of application. But still i didn't received tag in physical form. I got mail with wallet id and etc customer id. Also on daily basis i am getting sms that recharge your tag as wallet balance is 0. Please deliver the tag asap or refund the amount so that i can apply from somewhere else.
                    Jan 12, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 12, 2019
                    Axis Bank Customer Care's response                     Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
                    Verified Support
                    Dec 12, 2019
                    Axis Bank Customer Care's response                     Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
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                      N
                      Nikhil Kochrekar
                      from Badlapur, Maharashtra
                      Dec 12, 2019
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                      Address: Thane, Maharashtra, 421503

                      This is the 4th time i'm writing this complaint. It has been a month and i haven't received my money yet. What's wrong with this bank. They are making a fool out o[censored]s. Sweeping 20000+ rs from an account in the name of account closing.
                      Tried calling the customer care number about this but there's no response. Rs 20498 is debited from my account without any prior notice. They just completely swept my account now it has zero balance. I don't know who to contact about this. I saw many people complaining about the same issue some of them have received a reply but it isn't resolved yet. I hope i get my money back. I'm so frustrated right now. I'm not receiving any response from you. This is my third time submitting a complaint it has been 3 weeks i still haven't received my money back no message frthe om bank either
                      Axis Bank customer support has been notified about the posted complaint.
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                        V
                        v Hemanta Kumar India
                        from Bengaluru, Karnataka
                        Dec 12, 2019
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka

                        Order placed online with axis bank on 28 november, 2019.
                        Till today 12 the december, no news, no updates on fastag delivery status.
                        Other channel players like paytem are doing great in fastag delivery.
                        Some serious issue with axis bank in managing fastag.
                        Axis bank shouldn't be in granting mode,
                        It is too bad.
                        Iam axis bank customer since from 2007.
                        Jan 15, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 12, 2019
                        Axis Bank Customer Care's response                         Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
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                          G
                          gursharan_singh
                          from Mumbai, Maharashtra
                          Dec 12, 2019
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                          fastag delivery status

                          Address: G BLOCK HARI NAGAR JANAKPURI, New Delhi, Delhi, 110058

                          Date of incident - 10 dec 2019
                          Client number - [protected]

                          Fastag was ordered on 10 dec and there is no delivery status for the vehicle details entered on bluedart tracking section.

                          How to check the fastag delivery status.

                          Kindly let me know the steps to check the status and delivery time for the fastag.

                          Also the toll free number for fastag is not working. Have tried calling...
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                          U
                          Userankur
                          from Gyanpur, Uttar Pradesh
                          Dec 12, 2019
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226016

                          I have ordered fastag for my cars on 30th of november but i haven't received any of them yet. I received the messages on same day of ordering informing that the fastags have been generated. It is mentioned on their website that fastags will be delivered in 7 days. There's no option of tracking whereabouts of fastags neither online nor on their helpline.
                          Dec 16, 2019
                          Complaint marked as Resolved 
                          Fastag received
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 12, 2019
                          Axis Bank Customer Care's response                           Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
                          Dec 16, 2019
                          Updated by Userankur                           Received all the fastags.
                          View replies
                          I have ordered total 5 fastags but its showing records for 2 of them only. What about the remaining 3 ?
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                            S
                            shreekanth karnad
                            from Shimoga, Karnataka
                            Dec 12, 2019
                            Resolved
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                            Resolved

                            I had applied for fast tag on november 28th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been 2 weeks already since i received notification and there appears to be no sign of tag dispatch. Kindly look into the issue. Following are the fast tag details

                            Account type wallet id etc customer id
                            Retail [protected] [protected]
                            Dec 16, 2019
                            Complaint marked as Resolved 
                            The bank customer service team has resolved the issue. Even though it was not as per the timeline which bank had mentioned. I request bank to keep the customer informed regarding the specific timeline which would take to fulfill the service requested.
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 12, 2019
                            Axis Bank Customer Care's response                             Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
                            Dec 12, 2019
                            Updated by shreekanth karnad                             my registered mobile no is as follows :
                            +91 [protected]
                            Verified Support
                            Dec 12, 2019
                            Axis Bank Customer Care's response                             Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
                            Dec 12, 2019
                            Updated by shreekanth karnad                             Hi, that is the exact information which i needed ; when will it be dispatched?! I tried tracking the shipment in bluedart using vehicle no, which said no shipment of that number exist. Kindly clarify
                            Verified Support
                            Dec 12, 2019
                            Axis Bank Customer Care's response                             Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.
                            Verified Support
                            Dec 13, 2019
                            Axis Bank Customer Care's response                             Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
                            Dec 16, 2019
                            Updated by shreekanth karnad                             Today i have received the tag. Thank for your timely and prompt response.
                            View replies
                            my registered mobile is as follows :
                            +91 [protected]
                            Reply
                            I had applied for fast tag on December 5th, fast tag has been activated online but i have not yet received physical tag. A notification which i received said within 7 working days it will be dispatched ; it has been more than 7 days already since i received notification . Kindly look into the issue. Following are the fast tag details

                            Wallet id [protected]
                            Reply
                            i had applied for fastag on 18 jan of this month and got a message to delivered with in 7 days but till now no tracking no or any other information regarding fastag.Your helpline no is not working and did not get any response from your side.
                            Reply
                            i have balance of rs-1200 in my fast tag but in toll plaza my fast is not working when i asked by calling customer of axis bank they said its active and balance is available then why amount is not deducting from axis bank fast tag?
                            Reply
                            I have order fast tag on[protected]. I have got SMS for payment and fasttag will be deliver with in 7 days.
                            But when I have call customer support they are telling that we didn't receive your fasttag application with this vehicle number. If they didn't receive application how would i got SMS for payment.
                            Reply
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                              R
                              [email protected]
                              Dec 12, 2019
                              Resolved
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                              Resolved

                              forcing life insurance policy for mortgage loan

                              Address: Chinchwad Pune, 411033

                              Dear sir,

                              I have applied for the mortgage loan at axis bank, rahatni branch, pune.

                              My loan is sanctioned after 2.5 months followup with axis bank which is highly frustrating that having private bank it takes forever.
                              In addition i have already paid the home insurance policy for the flat around rs 6000/- per year.
                              Now after submitting all the original documents & signed the documents for mortgage...
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                              adiverma1234
                              from Lucknow, Uttar Pradesh
                              Dec 12, 2019
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                              Address: C 31 sanchar vihar I.T.I limited Mankapur district gonda, 271308

                              I have applied for the fastag from axis bank fastag portal on 29 december 2019. I have already paid all the charged but i didn't get any response from axis bank. Fastag is not received from bank and their customer service number is also never responding.

                              Now about 2 weeks have passed, didn't received fastag. I have several times to them but every time they are asking to wait. Other fastag providers are delivering in 7-8 days, but in axis bank more than 14 days have passed still i am waiting to receive.

                              Kindly help and interfere in this matter.
                              Regards
                              Aditya verma
                              Axis Bank customer support has been notified about the posted complaint.
                              Dec 12, 2019
                              Updated by adiverma1234                               Reply from axis bank is attached for reference
                              Verified Support
                              Dec 12, 2019
                              Axis Bank Customer Care's response                               Hi, we request you to kindly write to us at etc.[protected]@axisbank.com for further assistance. Regards, Team Axis Bank.
                              Dec 12, 2019
                              Updated by adiverma1234                               I have already written so many times to same mail id but still no progress is seen everytime they are asking to wait.
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                                S
                                sp46318
                                from Kolkata, West Bengal
                                Dec 11, 2019
                                Resolved
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                                Resolved

                                Address: 4A shyam square south, , Shyampark, Kolkata, West Bengal, 700003

                                I have ordered for fastag for my car on 2nd December. Today is 11th December and still i have not received anything. I have not received any call or email regarding this delay. There is even no option to track my order.
                                Attaching the fastag order receipt.
                                My vehicle number is WB06A 2181
                                Please let me know what should be my course of action and if i will get my fastag or not.
                                Jan 12, 2020
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 12, 2019
                                Axis Bank Customer Care's response                                 Hi, you can track your application status on the Bluedart website by simply entering your vehicle number (VRN) as the reference number. The tags will be delivered at your dispatch address. Regards, Team Axis Bank.
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                                  nikhil sethi121
                                  from Ludhiana, Punjab
                                  Dec 11, 2019
                                  Resolved
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                                  Resolved

                                  Address: Ludhiana, Punjab, 141001

                                  I applied for fastag... and the related payment was paid in full but till date I M.unable to get the status of the same.. .neither does the customer care team respond nor does the fastag customer support respond... I got the vallet I'd but not the physical delivery of my fast tag..
                                  Have also visited the bank branch but the casual attitude of employees is intolerable...
                                  Kimdjy get the concern resolved
                                  Jan 19, 2020
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 18, 2019
                                  Axis Bank Customer Care's response                                   Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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