Axis Bank — being harassed by axis bank again and again

Address:

Firozpur, Punjab

hello sir, this is something serious...i have have been being harassed by axis bank coustomer care and the bank a lot...on 31 aug i got a message from axis bank that due to new rbi regulations all international debit cards has to be chip enabled so ur new debit has been issued...so i thought that my old debit card will work untill i received new card..but when i went out side my province i.e. punjab and i was badly in need of some cash badly my axis bank card was refused and i submitted it in all the atms axis bank, sbi, icici and hdfc and all said the card refused ...so my frnd told me to transfer money to his icici bank account so that he can withdraw money from his account and will give it to me ...so i did the same through there mobile app that promise to transfer instant funds while charging 5 rupee and i did the same on monday morning 8 of september 2014, but when after 3 hours he did not received funds i called customer care and they told me that it might take 12 hours...but even after 12 hours it was not there what should have been there in 12 hours coz i did instant transfer...so i waited and on 15 september i called coustmer care again and told all my problem what i mentioned u but all they did was told me that ur problem will be solved and we will call u tomorrow...i spent three hours on them asking for some refund coz i was being harassed by them ...but they redufed that too...and even today no one was there to accept there mistake...all i want is that because i was in so much trouble due to my bank i need some refund in one way or other...my complaint numbers are... [protected] sept [protected] sept [protected] sept [protected] sept sir please i never expected this from some major bank in india...and the kind of reply i am getting from them is trebbile...so please help me out...