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[Resolved]  Axis Bank — Brn charges on card

Address: Panvel

Hi

The bank is fooling around the customer by not mentioning the additional charges even after continuously asking for the same.

The bank has also deducted the money from my saving account linked with my credit card stating that the bill is not paid even though the bill was paid well in advance before the due date.

A deduction of rs 2740 (Brn-pymt-card-[protected]) is done from my account without prior information and there is no intimation of this deduction as well.

I've paid all bills and charges before or on time always. Still such deductions are being done. My no. [protected]
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Aug 13, 2021
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 21, 2021
Axis Bank Customer Care's response Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Verified Support
May 21, 2021
Axis Bank Customer Care's response Hi, thanks for writing in! Here is the link https://application.axisbank.co.in/feesandchargemaster/pdf/conveniencefees.pdf that will give you more information about the same. Regards, Team Axis Bank
 
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Comments

Hi

Axis bank has deducted from my account two times as BRN card payment. The details are attached. When I call to customer care, they replied that it is against your credit card amount. Where as I alway paid credit card emi amount timely. When I asked him, how to get back my money, they did not give any solution. I told customer care executive to connect my call to your senior person for any solution. But he told me to just type another option to divet your call and th e call is disconnected.

It is very harrasment to connect right person in the customer care service.

Please axis team please return back my money which was deducted by your end unauthorisely.

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