Axis Bank — Charges applied to account

vipul4689

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat, 382449

Dear Sir / Madam,

This refers to my free zero balance account with Axis bank for home loan.

As per statement received to me, I have been charged quarterly Rs. 15 + service tax as consolidated charges for A/c. Please inform the detail of such charges why this type of charges are applicable while I was given free account for home loan holder. Further, I have been also charged yearly Rs. 170 (approx.) for debit card charges even I have not used single time this debit card. This applied ATM charges is very much high compared to other banks. Further, I would also like to inform you that I am using other 2 banks ATM cards i.e. BOB and ICICI since last 6-7 years but I have been never charged a single amount for the account or debit cards. In such scenario, I will prefer banking with BOB and ICICI only.

Looking to the above, I request you to reimburse all my deducted charges on earliest basis and give confirmation for return mail to not apply any such charges else I would prefer to stop relationship with Axis bank and also will transfer my HOME LOAN to other bank also.

Please give confirmation per return mail so I can return AXIS bank kit to your branch.

Anticipating your earliest feedback per return mail.

Thanking You,

With Best Regards,
Vipul Borikar

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Axis Bank customer support has been notified about the posted complaint.

Apr 12, 2017

Updated by vipul4689 This refers to my above home loan account with Axis Bank. My current R.O.I is 9.15% while my other colleagues interest rates are reduced up to 8.30% before last 2 months.

Why my R.O.I. is not revised? I was given assurance to reduce R.O.I. benefit whenever bank's R.O.I. reduces from RBI then why should I pay any extra amount for reducing interest rates in case of floating rate of interest. If I have to pay any extra amount, then I should prefer to transfer my loan to other bank like ICICI, BOB and SBI whose interest rates are lower then yours and even not charging any amount for such cases and also for accounts while here I have to pay account charges and others also.

I have sent various e-mails between 22.03.2017 to 10.04.2017 and reply received to me on next day to process my request within 5 working days but till date after 20 days passed on but still no any confirmation received for interest rate reduction. Every time I have been given commitment that your request under process but still no any process is completed and no any confirmation received to me.

You are requested to inform me the correct scenario whether you have processed request of revising interest rate to 8.30% or not. If not, so I can take my further actions with other banks.

Please revert me positively as early as possible.