Axis Bank — charges despite completion of loan tenor

Address:

Surat, Gujarat, 322501

I HAVE PAID ALL EMIS OF MY PERSONAL LOAN. THE INTEREST WAS ALSO VERY HEAVY. IN CIBIL IT SHOWS LESS, WHEREAS axis bank charged me more somewhere 22 % or 24% (I think).

Now it asks me charges after completing loan tenor. Rs 13764/=

Including all my EMI was Rs 8630/= every month for 60 months.

Now all emis were paid, but still Axis bank is asking charges, It is a kind of ill treatment