Axis Bank — cheating, charging home loan interest without disbursing amount to other bank with bt

Address:

Hyderabad, Andhra Pradesh, 500083

Hi,
I am having issue with axis loan bank tarnaka branch. I have applied for home loan bt from hdfc bank to axis bank. The application was approved and process has been completed within axis bank. I have provided the list of document (Lod) and loan outstanding letters for my existing loans from hdfc bank. Date on outstanding letter was given by hdfc bank is 2nd nov 2019. But axis bank staff has informed that due to some document (Release deed) issue they put my loan process on hold and they are not going to visit hdfc bank until they get clarification on that. Mean while due to some personal work i went to out of station informed same to bank executive as well. After 7 days (On 8th nov 2019) again bank staff has called me and said that all the given documents list is correct and your loan is processed and cheques are ready. But for which dates cheques are dated? They didnt ask me about that. They didn't visit hdfc bank to submit the cheques and didnt finish the further process. Suddenly my bank savings account got debited with emi amounts on 11th nov 2019. The cheques are remain with axis bank but my saving account is deducted with emi amounts and started charging interest amount for the total loan amounts as well. So i am paying interest amounts in both banks now for one property. When i call axis bank executive he told me that your loan is processed and disbursed. But how and where did they disbursed the loan amount without visiting hdfc bank and closing the accounts in hdfc? This is how axis bank is playing with customers money and cheating the customers?. The bank staff is very irresponsible. Please help me. I dont know what to do now.

Thanks,
Mahesh